The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
The effects of BigPanda’s most recent round of funding—amounting to $190 million—will be reverberating throughout the company for years to come. And it’s not just BigPanda employees who have experienced a surge of enthusiasm in the wake of our Unicorn status. Our customers are thrilled at the prospect of more innovation from our team and new products that help them automate and evolve.
When incidents inevitably occur in your software stack, managing them well could be the difference between losing customers and building trust with them. In this article, we’ll give you and your team some best practices on how to prepare for managing incidents. It’s crucial to define service ownership, a declaration process, and practice all of it. With a little planning now, you'll be able to cut your incident response time drastically.
This is Part 1 of a two-part series on Blameless Postmortems. Today, we'll discuss why blameless postmortems are so important and their implications for your team; the second part will go into detail on how to set them up as a process and make them successful. Somebody wise may have once told you that how we handle adversity shows our character. Being able to acknowledge and admit mistakes is the first step towards learning - it's a key part of success both in personal relationships and in large companies.
Let’s face it. Incidents can be expensive—really expensive. But the high cost of incidents within a production environment isn’t always due to a compromised service or negative customer experience.
SIGNL4 is a cloud-based mobile alerting and incident response service. Third-party systems like monitoring tools, control systems or IoT sensors detect abnormalities and transmit events to SIGNL4 over the Internet. What if your systems cannot transmit critical events anymore? That might happen when the Internet is down or when the tool itself has a problem. In this case, SIGNL4 would miss critical events and could not turn them into alert notifications to your IT admins, technicians and experts.
