Intro to API Scopes
PagerDuty Technical Product Manager Nakul Bhagat joins DevOps Advocate Mandi Walls to talk about improvements to the PagerDuty API and API Scopes. API Scopes will be generally available May, 2023..
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How Sony Interactive Entertainment drives better IT operations based on alert data
Sony Interactive Entertainment (SIE) is a multinational video game and digital entertainment company owned by global conglomerate Sony. SIE primarily operates the PlayStation brand of video game consoles and products.
Learning from incidents is not the goal
Learning from incidents has become something of a hot topic within the software industry, and for good reason. Analyzing mistakes and mishaps can help organizations avoid similar issues in the future, leading to improved operations and increased safety. But too often we treat learning from incidents as the end goal, rather than a means to achieving greater business success. The goal is not for our organisations to learn from incidents: it’s for them to be better, more successful businesses.
Status page best practices
Although some organizations may hesitate to publicly announce when they have an incident — afraid that acknowledging outages will scare customers away — the opposite is often true. When you proactively communicate with your customers, even during bad times, you have the opportunity to not only build trust but also buy grace during the incident.
Admin Panel - Location Settings - xMatters Support
In xMatters, sites, and region settings represent physical locations like street addresses or geographic coordinates. Every user in the system belongs to a single site and it controls some default settings on their profile page, such as their language and time zone. Let’s take a dive into xMatters location settings.
Our Opsgenie integration is now available
When we detect a problem with your site we can notify you via mail, a slack message, a webhook, or any of our other notifications channels. For most of our users this is enough, but those work in larger teams often need more flexibility. Today, we are launching our Opsgenie integration, a modern incident management platform.
Squadcast's Improved Slack (V2) Integration | Better Collaboration & Incident Management | Squadcast
This video will give you an overview of the latest improvements supported by the Squadcast-Slack integration, which we hope will help in better collaboration and Incident Management.
Why Incident Management is an Essential Part of Risk Management
In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back foot being the result. The best managers can make it look like they don’t do much.
See Global Event Orchestration End-to-End
Global Event Orchestration’s powerful decision engine enriches events, controls their routing, and triggers self-healing actions based on event data. Teams can use this functionality across any or all services within PagerDuty. This feature is a continued investment in Event Orchestration, demonstrating PagerDuty’s commitment to providing customers with best-in-class automation capabilities. Check out this live demo from Principal Product Manager Frank Emery.
Assembly time is where you have the most control of an incident
The FDNY EMS Command responds to more than 4,000 calls per day. They range from car accidents to building fires to cats stuck in trees, and responses vary accordingly. Sometimes they might take hours, sometimes they take just a few minutes. With such unpredictable conditions, the FDNY focuses on improving what they call “response time.” That’s the amount of time between a 911 call being made and emergency responders arriving on the scene. This might sound familiar.