Operations | Monitoring | ITSM | DevOps | Cloud

Storage systems are an integral part of IT infrastructure. Given that modern markets are highly competitive and demanding, businesses strive for 24/7 availability. This in turn sets higher expectations for storage systems to be operational all the time. But just like other IT components, even storage systems are prone to incidents. Hence, it is important to have an efficient communication process, to manage alerts during system failures/disasters.

MTTR, or mean time to resolve, is an important key performance indicator for incident response teams to track, but it’s rarely useful for technological stakeholders or customers. To really make use of the data at their disposal, decision-makers must tailor the info they provide—and understand the scope and granularity of the data they have when they deploy an AIOps platform like ours. That’s the gist of our latest Real Talk webinar on analytics and reporting maturity.

Regardless of your organization’s size, industry, or security measures, you will inevitably face IT incidents. But what do you do if an incident affects a critical system and your on-call responders can’t resolve it? Does your team have a set of clearly outlined next steps they should take to handle the issue? Answering these questions can be complicated, even more so for large organizations that rely on cloud-based services to fuel their IT environment.

May 31, 2022 – Columbia, MD – StatusCast today announced the release of its IT Incident Management service, expanding its flagship offering from best-of-breed Status Page services to include the full incident management life-cycle. The new offering goes beyond standard status updates, allowing IT teams to respond faster and with more effectiveness when systems fail or go offline.

Summit’s right around the corner (have you registered yet?) but the shipping doesn’t stop! We’re excited to announce a new set of updates and enhancements to PagerDuty’s Digital Operations Platform. Recent updates from the product team include On-Call Management, Incident Response, Process Automation, and Integrations, to PagerDuty Community & Advocacy Events. New capabilities enable users and customers to resolve incidents faster, do the following, and more.

Logging and auditing have been an essential part of troubleshooting application and infrastructure performance. You can instantly spot areas of risk to ensure quick correction and prevention of issues. In this blog, we will explore the AWS CloudTrail service and discuss how integrating it with Squadcast can help you route alerts to the right users for quick and efficient incident response. Let's get started.

Site Reliability Engineers (SREs) have a considerable set of tasks to juggle no matter where they work or how long their company has had an SRE practice. But if you’re the very first SRE to join an organization – as many SREs are these days, given that the SRE trend is trickling down into smaller and smaller companies – you face a special group of challenges. You may find it difficult to get buy-in for SRE from other technical teams.