Operations | Monitoring | ITSM | DevOps | Cloud

Handoff communication occurs when a patient is transitioned from one care setting to another. Communication is central to handoffs, and clinical staff are expected to share comprehensive details about the patient’s health to the next care provider in charge. During handoff, sensitive information is passed in real time to another care provider during changes in shift or care setting.

Microsoft Azure Sentinel is an intelligent, next-generation security information and event management (SIEM) solution designed to detect threat anomalies. Azure Sentinel is also categorized as a security orchestration automated response (SOAR) service that expedites the incident detection and event response process for cybersecurity teams. Azure Sentinel provides an extra layer of security to protect critical resources across an organization.

Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?

You likely deal with major incidents regularly, but do you know who first coined the term? You also probably use the best tools on the market to help you fix those incidents, but do you know what some of the first tools were? When incident management is part of your day-to-day, it’s easy to think you know it all. But we have a hunch that there are some interesting facts that haven’t crossed your mind yet!

Keeping track of what all that you need to do to mitigate an incident is crucial. And if you’re an Incident Commander, you also need to keep track of what everyone is doing. This is why we’re excited to share a new experience in Slack to create and manage all tasks in an incident.

The importance of well-managed communications when handling IT and security incidents cannot be overstated. If updates are not communicated in a timely and accurate manner, misunderstandings, misalignment, and costly errors will occur. Not to mention, resolution will be prolonged. And if highly sensitive information is communicated to those who should not be privy to such, then the risk of legal ramifications is high, as would be the damage.

When are you smarter than your playbooks, and when are your playbooks smarter than you? That’s a question that engineers rarely step back to consider. The rational, disciplined parts of our minds tell us that the playbooks we are supposed to follow were carefully designed and tested, and that we should stick to them at all costs.