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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Microsoft Azure & xMatters Flow Designer Integration - Product Integrations Made Easy

Join Christine Astle, Product Manager at xMatters, as she discusses how easy it can be to integrate Microsoft Azure and xMatters Flow Designer. With a little more than a few clicks, Azure can be integrated into any workflow you build to simplify processes.

Using CC&C Platforms to Transform Metrics Into Valuable Insights

Healthcare institutions are increasingly implementing clinical communication and collaboration (CC&C) platforms to improve the productivity of care teams. Automated CC&C platforms perfect care orchestration plans to ensure providers have the means to satisfy the ever-changing needs of patients. Key features of CC&C platforms include real-time, secure mobile messaging and alerting; digital, intelligent on-call schedules; time-stamped message statuses; and automated alert escalations.

Error Budgets That Work for You. Plus Support for New Relic Metrics and NR Query Language

Error Budgets That Work for You. Plus Support for New Relic Metrics and NR Query Language Did you know that error budget policy is the key to making SLOs actionable? In fact, Twitter’s engineering team did not successfully adopt SLOs until they introduced error budgets. SLOs enable teams to quantify customer happiness, and error budgets enable teams to make data-backed tradeoffs between reliability and feature velocity. We believe that teams optimizing for reliability must adopt both.

Rootly Announces $3.2 Million in Seed Funding from XYZ Venture Capital, 8VC, & Y Combinator

Rootly is on a mission to create a world where maintaining reliability is frictionless, delightful, and accessible to anyone. Making resolving and learning from incidents every organizations superpower.

Cherwell Monitoring in Production

I have been working on a couple of monitoring ideas for Cherwell. I didn’t see anything with a quick online search, and I enjoy authoring MPs to monitor applications, it is the closest I’ll get to 007. I’ve hit a major hurdle and I need to ask for a hand from the community. We have a lab environment that’s worked great while developing the Cherwell integration for Connection Center, however, it is not a good simulation for an actual deployment.

July 2021 Update: Users can be members of multiple teams

The time has come! Users in SIGNL4 can now be a member of multiple teams. This allows for staff to be on duty in multiple groups or departments in parallel and to receive related alert notifications for incidents that occur in the different teams. In addition, you can now also send Signls to multiple teams. All details are available in this article.