Operations | Monitoring | ITSM | DevOps | Cloud

Dave Mangot, author, speaker, and consultant, sits down with Moogsoft to discuss moving to SaaS from On-Prem in the premiere episode of “Mooving To…”

Severity and priority can be challenging for a company to nail. When an incident is declared, it's essential to have a system to define the impact and how urgently it should be handled. Incident severity and priority are the two knobs teams can leverage to define scope and urgency, and eventually, the appropriate process to take action. But how should we define them, and what are the differences?

An incident is an event (network outage, system failure, data breach, etc.) that can lead to loss of, or disruption to, an organization's operations, services or functions. Incident Response is an organization’s effort to detect, analyze and correct the hazards caused due to an incident. In the most common cases, when an incident response is mentioned, it usually relates to security incidents. Sometimes incident response and incident management are more or less used interchangeably.

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough. Price too high, you won’t close enough deals - your business will fail. Price too low, your business model will be unsustainable - your business will fail. To add to the complication, when you’re a new startup your goals are evolving.

AIOps combines machine learning and people to deliver technical outcomes in IT operations. The promise of this capability continues to drive new contenders to the market. AIOps has become a core messaging component for all the major event management players. Many have just rebranded their products to specifically highlight AIOps features. Emerging event management players have arrived and tried to also claim the AIOps space.

Endpoint protection is a security approach that focuses on monitoring and securing endpoints, such as desktops, mobile devices, laptops, and tablets. It involves deploying security solutions on endpoints to monitor and protect these devices against cyber threats. The goal is to establish protection regardless of the endpoint’s location, inside or outside the network.