Operations | Monitoring | ITSM | DevOps | Cloud

We wrote this article in response to a question asked in our Slack Community. Click here to join hundreds of technology leaders discussing best practices for incident response! ✨ We know a thing or two about incident response. As such, we're often asked to advise when companies are designing their incident response processes. A common question is "How do you design your incident severity levels?". It's a great question given how central they are to incident response!

When you think of who uses feature flags, your mind most likely goes to developers. In general, feature flags are closely associated with software engineering. But Site Reliability Engineers, too, can benefit from feature flags. SREs may not be the ones to create feature flags, but they should work closely with developers to ensure that the applications their teams support include feature flags.

Runbooks have been a game changer for many incident response teams, and we just made it easier for you to get up and running with them. Runbooks reduce toil for responders and ensure consistency in your incident management processes.In the thick of trying to resolve an issue, remembering things like emailing customers is likely the last thing on responders minds but yet forgetting to do so can be detrimental.

With our February update, it is now possible to centrally configure how Signls should be notified. And of course, each team can have a different configuration of their notification preferences. This also includes response and escalation settings. In addition, it is now possible to set different notification patterns per day and time of the day, e.g. to notify via different channels at night than during office hours.

In the past five years, DevOps adoption has almost doubled. In fact, 74 percent of companies now use DevOps in some form. As a growing number of organizations seek to implement DevOps practices, the need for qualified DevOps engineers is soaring. But what exactly does a DevOps engineer do, and what skills are required to succeed in this in-demand role?

Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences to be seamless. This has become a key priority for all businesses as well, as they depend on happy customers to drive sales and brand reputation. To ensure these seamless digital experiences, technology teams have doubled down on reliability, user experience, and building new features.

The world is still getting used to operating within the cloud. Moving to the cloud is challenging for many organizations. So why do we see a rise in the adoption of multicloud strategies? In this blog, we will explore why this trend is worth considering for your organization, as well as look at the challenges that it brings.

Based on our newfound data feet, we’ve started consistently tracking the adoption rate of our latest features. As it happens, we’ve been impressed with the results! For example, we were delighted to see that our new tutorial flow was completed end-to-end by 35% of our users (against an industry average of less than a quarter for 6-step product tours like ours). I know, I know: being at such an early stage means it is arguably easier to hit customer needs on the head.