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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

S2E4: How to integrate ServiceDesk Plus Cloud with Microsoft 365 - Masterclass 2022

Learn how to deliver unified service management from your virtual workspace by integrating ServiceDesk Plus with the Microsoft environment. Elevate user experience by facilitating collaboration, multiplying touchpoints with your service desk, managing requests, tracking technician availability and more.

Using AI to create personalized learning and development magic

Fred Luddy, founder of ServiceNow, is not a traditional learner. He worked at a car wash and a mechanic shop, lived on a farm, and did various odd jobs while learning about his passion—computers and programming—from magazines, books, and tinkering with technology. “I really didn't want to go to school,” he says, referring to college. “I was really interested in programming and anything dealing with computers.” Fred thought he could probably have more fun working.

ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users

Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly complicate something that should’ve been simple. With SolarWinds, I am thrilled to work with solutions designed from the start to be simple for our customers to use. We focus on providing solutions built to integrate with other elements of your network and complement them, so they become more effective.

ITSM Tasks Got You Down? Make Like a Dad on Christmas Eve and Throw Out the Manual.

Automation is a smart investment in efficiency, productivity, and profitability. According to VentureBeat, companies that invested in automation technologies began to see results almost immediately, including an average 7% increase in revenues. In total, U.S. companies that adopted automation in 2021 generated an extra $195 billion in revenue per month, adding 7.1 million jobs to the economy.

5 Practical Benefits to Enterprise Workflow Automation

Enterprise workflow automation can streamline processes across teams and departments in your organization, resulting in improved efficiency and cost savings. ‍ If you are feeling bogged down by tedious and repetitive tasks that distract you away from more meaningful, high-value tasks, then it is time to consider implementing an enterprise workflow automation solution.

Customer Appreciation Ideas: Ways to Say Thank You

When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, customer retention plays a vital role in helping your profit margins. It follows that when customers are loyal, they deserve to be appreciated.

The Top 10 Essential Asset Management System Requirements in 2023

Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records are necessary for both physical and digital assets to support effective resource planning.

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or service. They are interested in learning more about what you have to offer.