Are you wondering whether to include IT support in your business? Then this is the article you need. Especially for smaller organizations, when costs increase, it can be challenging to justify a dedicated team. But if you are not entirely convinced about outsourcing your IT department, and want to give in-house another thought, then keep reading. We're about to explore the fundamental concepts of effective IT support, its scope, benefits, and key outcomes.

The pandemic shifted us all online, whether we wanted to or not. It forced the public sector to adapt more than most industries, requiring citizens to interact digitally with governments to receive the health and financial support available to them. Digital technology promises to elevate government customer experience (CX) by scaling services, cutting wait times, and reducing costs.

The use of APIs is at the forefront of automation. There are many ways for developers and applications to make use of APIs, and GraphQL is one way to make the most of the data. As technologies continue to grow and evolve, especially with drivers like the DevOps methodology, it is important to keep on top of better and quicker ways to meet our business goals. This is one of the reasons I find GraphQL to be so exciting, and why everyone should understand it.

The adoption of cloud computing has seen a constant rise. Research estimates that the cloud has the potential to add USD 1 trillion of Economic Value by 2030. With this increase in cloud adoption, the need to scale faster in a more complex cloud ecosystem seems like the fate of every organization. For IT teams, the challenge is not any different! In a world where our needs can be fulfilled virtually from the comfort of our couches, Gone are the days of long wait times and doing something manually.

Today, enterprise IT teams are being asked to manage thousands of devices, hundreds of applications, dozens of networks, multiple clouds, and so much more. It’s critical for IT to have clear visibility over end user digital experience. Questions such as: are my fellow employees actively using the applications they have been provisioned, and if so, are they satisfied with the experience, are vital pieces of information for driving overall business efficiency.