The latest News and Information on IT Service Management, Service Desk and related technologies.
The only constant in the technology industry is CHANGE. We all know that while change may be a constant and has the potential to bring enormous benefits to an organization, change can also be incredibly disruptive. Technology trends such as Cloud, BYOD (Bring Your Own Device), virtual applications and desktops, and mobility have resulted in increased data volume, variety, velocity and complexity, and have turned IT operations management into an overwhelming challenge.
Yes, it’s that time of year again! It’s time we look ahead with hope for a successful wrap to peak season and consider the trends influencing the year ahead. The last few years have been anyone’s guess, but recent data shows us optimistic points on the horizon as we head towards 2023.
Food service outlet provides us with snacks & types of fast food, these firms are dedicated to serving food through their outlets. A lot of people come to enjoy food and they work continuously for a lot of orders they get from their customers. Machines and equipment work. What if one of your assets suddenly stops working? Asset downtime and disappointing customer maintenance expenses are a few of the consequences of sudden equipment failure. This type of scenario can be dangerous for businesses.
Enterprises are looking at Software as the key differentiator to render faster services to their customers, which has led to an exponential rise in the number of Enterprise software being onboarded and deployed. The recent move to remote and hybrid working has accelerated this trend. Currently, IT teams are managing an average of 170+ Enterprise apps in large organizations and 70+ in small and medium organizations (Okta report).
In today’s Digital Workplace, Managing Hardware assets efficiently is every IT team’s mandate. Despite the uptick in the adoption of virtualization in various client-side components including end users’ desktops, Their PHYSICAL DEVICE – still plays a significant role in the overall digital experience and their Productivity. However, when it comes to Managing and Upgrading these Devices, most organizations decide to replace the device based on their age.
Professional services automation can play a pivotal role in the delivery of services. It is a technology platform that enables organizations to streamline and automate all areas of their professional services operations, including project management, customer support, billing and invoicing, resource management, and reporting.
Managing workplace technology is more complex now than ever before. The world as we see it has changed, leading to a burst of technological innovations aimed at creating efficient digital workplaces creating more flexibility for employees but are something of a monster for IT to manage. Managing the complexity of the digital workplace at an enterprise level requires visibility into every digital asset.