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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

It's not about remote work or return to work

Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. They discuss how 2020 has seen an entirely new way of working, the benefits of remote working from home, and how the challenges are becoming more apparent.

The future of work is now

Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how COVID-19 has created the perfect environment for innovation. Practically overnight, the business world shifted to near universal remote work, one which we would have not previously thought possible, unleashing a new period of experimentation and innovation at work.

Businesses have innovated rapidly, but there's still work to do

Jessica Constantinidis, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how almost half of all executives and employees think transitioning to the new normal will be even more challenging than the initial shock of COVID-19, and why this challenge is exacerbated due to most businesses still having a digital disadvantage.

Ivanti Partners with Avast Business to Integrate Patch Management Technology into Security Platforms for Small Businesses

In today’s press release, we announced the extension of our partnership with Avast Business. Avast Business will be incorporating Ivanti Security Controls Advanced SDK for Ivanti OEM partners to offer patch management functionality through Avast Business CloudCare. This incorporation will automate and simplify the patch remediation process.

New features and interface for Safe Workplace Apps

Reopening the workplace is a complex, dynamic process. Workplaces have diverse footprints—traditional offices, manufacturing floors, call center operations, retail locations, and more. Some industries have no choice but to return, while others have more flexibility. Yet companies across all industries must be able to manage the new reality of work with agility and resilience.

Survey: 47% of IT Professionals Said Quality of User Experience Has Not Suffered Due to Remote Work

Over the summer, we surveyed nearly 400 IT professionals regarding their use of enterprise service management in their organizations. This post highlights some of the survey's key findings, including: For many organizations, this preparation has paid off, with 61% of IT professionals claiming that they are consistently providing the same level of service working remotely, and 47% claiming that their quality of user experience has not suffered because of remote work.

ServiceNow and Coca-Cola European Partners offer blueprint for safe return to workplace

It’s been more than seven months of forced work from home for many of us, particularly in the United States. That’s six months in which our spouses, our kids, and our parents became our colleagues. And I don’t know about you, but I’m starting to feel a little antsy. If this Wall Street Journal article is any indication, I’m far from alone. Despite an initial boost in productivity, cracks in the remote work experience are clearly starting to emerge.

ITSM Platform to Accelerate Digital Transformation

The ongoing changes in business operations across the globe have yielded one positive result for the businesses – the digital transformation process has accelerated. With teams working remotely, the need for collaborative, accessible, cloud-based, and secure platforms has never been more urgent.