Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

4 Key ITSM Trends for 2022 | ITSM Trends | CIOs

May 16, 2022 By Freshservice In Freshservice
Description: Four Key ITSM Trends for 2022 and what leaders can do to deliver a modern service desk which not only meets expectations of its users, but helps agents do more than ever before Speakers: David Wright - Chief Value & Innovation Officer at SDI, Angelica Reyes - Head of EU & UK Marketing at Freshworks. Duration: 30 mins
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Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM

May 16, 2022 By Freshservice In Freshservice
Description: A deep dive into service management’s integral contribution to customer service and gaining a new competitive advantage through the delivery of unparalleled employee experience. Speakers: Karen Ferris, Author, Speaker, Change Expert, and Ben Pluznyk Director & Country Manager - Australia & New Zealand, Freshworks. Duration: 22 mins
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Infraon

Would you like to build a Customer Success team? Here's all you need to know about it.

May 13, 2022 By Infraon In Infraon
Chances are you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why you need a Customer Success team.
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InvGate

ITAM 2.0: The Evolution of IT Asset Management

May 13, 2022 By Emiliano Pardo Saguier In InvGate
It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.
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Infraon

Looking to invest in an asset monitoring solution? Here are 7 niche solutions you should check out.

May 12, 2022 By Infraon In Infraon
Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. It became impossible to manage remote assets without using an asset management solution.
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freshservice

Building an 'anywhere operations' mindset for uninterrupted IT

May 12, 2022 By Veena Ramakrishnan In Freshservice

Given a choice, would you rather wait for a cab ride that’s 25 mins away or look for other options to reach your destination faster? Without a doubt, you would pick the latter, right? Today’s ‘want-it-now’ consumer mentality is driving most technology organizations to rethink how they interact with employees and customers. Employees have consumer-grade expectations for corporate applications, and IT requests at the workplace.

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InvGate

What is ITIL Demand Management? An Introduction

May 12, 2022 By Steve Manjaly In InvGate
Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.
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Co-creating business value with ITSM

May 11, 2022 By ManageEngine In ManageEngine
IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.
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servicenow

ServiceNow launches 3 innovations to help improve customer efficiency

May 11, 2022 By Jon Sigler In ServiceNow

At ServiceNow, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts. These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work.

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