Business priorities are shifting. Employees’ expectations are rising. Simply put, the world around us is changing. And so should your service desk. AI is everywhere, and now it is redefining ITSM to provide end-users with a superior experience. Why wouldn’t they, right?

We can finally bid a not so fond farewell to 2020. Looking back at our Threat Thursday series in reflection there is no way other than to say 2020 was a brutal year in cybersecurity. 2019 had already driven ransomware into high gear, but the seven-figure ransom extorted from Travelex really set the tone for what was to come this year. The New Year is a time to reflect, but most importantly it’s a time to learn from the past to create a safer, more secure future.

As 2020 comes to an end, it’s normal to reflect upon the year’s challenges, innovations, and achievements. When we look back on 2020, the hardships we all endured collectively across the globe seem to stack higher than other recent years. A pandemic swept across the world, rapidly shifting the ways we communicate, work, and connect with others. And hacks, scams, and ransomware attacks were at an all-time high.

Service experience is more important than the service itself! Successful service experience goes beyond simply delivering the right business outcome. As your user base has all sorts of individuals, it is necessary to make sure that your solution is the perfect fit for all of them. It should satisfy their professional needs in the best possible way and also deliver a service experience that meets the contextual needs and professional expectations of the end-user.

Ivanti’s extended products group is pleased to bring you the latest release – Desktop and Server Management 2020.2. This update includes improved password encryption, tighter Ivanti Xtraction integration, a new remote control feature (BETA), and a new MSIX Packaging Wizard.

Alcon Laboratories is the global leader in eye care, with a history spanning more than seven decades. The company offers a broad portfolio of products to enhance sight and improve people’s lives. Each year, more than 260 million people in 140+ countries rely on its surgical and vision care products to address conditions such as cataracts, glaucoma, retinal diseases, and refractive errors.

This is a very relevant question as news of the FireEye and SolarWinds breaches aired. FireEye is a major player in the cybersecurity world. They are one of the top choices to be brought in to respond to a data breach. If they can be hit how can the average company hope to stay safe? The reality is, none of us are safe. No amount of technology, personnel or caliber of skills in the world can guarantee you will never have a data breach or be the victim of ransomware.

In this new series of Now on Now stories, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories will inspire our customers and partners to harvest even more business value and resiliency from the Now Platform®. For more information, visit the Now on Now Workflows Book of Knowledge.

With cybercriminal attacks becoming smarter and more difficult to prevent, traditional authentication methods using username and password have become less secure. This is mainly due to techniques such as account takeovers and brute force attacks. Multi-factor authentication is now considered to be one of the most effective ways to provide authentication security. Ivanti Endpoint Security 8.6 introduces multi-factor authentication for accessing the Console.

“The business does not exist for IT. IT exists for the business”, said David Paul, Director of IT at TRC, a Nexthink customer, during the recently wrapped up Experience Everywhere virtual conference. David seems to be stating the obvious. Indeed, this is something CIOs and IT leaders have always understood. But the lower into the IT rank and file you go, this sense of existential purpose often becomes forgotten in the daily hustle and bustle.