Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

S1E3: Perfecting the change enablement process with ServiceDesk Plus - Masterclass 2022

In this episode, we'll understand the different facets of an efficient change enablement process. From automating various components to leveraging the visual workflow builder to develop effective and coordinated change workflows, see how ServiceDesk Plus helps in expertly carrying out changes.

Why IT Needs New Management Methods

Service management needs to change. The philosophies and understanding that gave way to the original concept of ITSM have been overtaken by time and perspective, rendering them outdated and leaving IT managers grasping with how to move forward. Because the various factors of work are constantly shifting (shown most clearly over the course of the last two years, but broadly true of any given period of time in tech), we need to be limber in our ways of thinking of these concepts.

Increasing Productivity Through University Software (Leveraging Campus Management Software)

University software can help to elevate the productivity of all stakeholders. Higher education organizations are using campus management software to build a virtual environment for productivity. From team communication to student support, university management software creates a centralized virtual environment for all stakeholders at the university to thrive.

VXLAN vs VLAN: a Definitive Guide

With the widespread adoption of cloud technology, data centers play a huge role in running key applications and business processes for organizations around the world. In 2022, the IT spending on data centers is expected to be $227 billion, and $237 billion by 2023. To run these datacenters profitably and deliver quality service to their customers, organizations are constantly trying to squeeze out maximum performance from the hardware.

5 Steps to Ensure Your ITSM Practice is Up to ITIL Standards

Ever since it was first introduced, ITIL has become one of the leading frameworks for IT service management. With its clearly defined processes and services as well as logical distribution of roles and responsibilities, ITIL has helped organizations streamline their IT process and deliver value to stakeholders. The framework has helped organizations in their digital transformation by bringing together the stakeholder’s vision and the IT department's implementation.

Telework: The employer's obligations

Government measures that were put in place to limit the spread of covid-19 forced employers to change the working conditions of employees. The most common measure was the requirement to work remotely whenever possible. With the relaxation of health measures, some employers have decided to reinstate the working conditions that previously existed. Others, on the other hand, have opted for the flex office to continue to offer employees the opportunity to work from home.

4 Tips to Manage Heavy Construction Equipment Management

The construction industry is filled with lots of equipment that is essential for running daily operations. Without them, it will be a hectic task and time-consuming as well. Therefore, it is significant to keep the equipment maintained and in good shape. But how to do that because assets are kept in distinct locations and how will they get maintenance on time? This is where equipment asset management software comes into play!