Operations | Monitoring | ITSM | DevOps | Cloud

We are proud to announce the release of version 22.1.3 of Neurons for Secure Access. New for this version, we have added the following features.

I’m excited to announce ServiceNow has been recognized as a Leader in the Gartner® Magic Quadrant™ for Enterprise Agile Planning Tools for the second year in a row. This is an extremely important distinction for ServiceNow and our newly named Strategic Portfolio Management (SPM) offering. We believe this recognition reflects our expanded hybrid work management approach, financial management support, and extended integration with third-party tools.

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT), servitization, and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees. These five steps can help.

Technology is now everywhere. All enterprises have to step up and be tech-savvy not merely for a competitive edge, but as a mandate to be a part of the digital-first league, the majority today. As a result, IT infrastructure has become one of the fundamental building blocks of all enterprises to enable a modern, 21st-century experience that is “Always on”.

Inventory management can be a challenge for all organizations. With effective inventory control, companies can make significant improvements by avoiding wastage, enhancing traceability, and maintaining compliance. In this blog, we will know how we can control inventory and why it is important! So, let us begin!

I’m often asked all kinds of interesting questions in my day-to-day work. Usually, these questions are related to the products we build here at SolarWinds®, and I absolutely love answering them. But people often ask me a more existential question when I tell them what I do for a living.

See how Nexthink’s IT department extended hardware refresh cycles while increasing employee happiness by offering device choices and incorporating sentiment and environment stewardship into the process. Like many organizations, our IT team has fallen behind on hardware refresh cycles due to the global chip shortage and ongoing supply chain issues.

ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed Service Providers (MSPs) are looking to integrate ITIL and ITSM into their business philosophy for IT management software.