The latest News and Information on IT Service Management, Service Desk and related technologies.
If there’s one thing 2020 taught us, it’s that it’s worth taking time to adapt technology to suit users, not the other way around. Most of us engage with technology every day. We browse, share, and connect. We enjoy a slick user experience as consumers. But we’re often plagued by inefficient technology in the workplace. At telecom provider Telia Company, we pride ourselves on giving customers next-generation services.
Have you heard the news? The latest Gartner Magic Quadrant for Unified Endpoint Management Tools (UEM) is out, and here at Ivanti we’re thrilled to be recognized in the Visionary quadrant for completeness of vision and ability to execute. We’re especially proud to be positioned as a Visionary as we feel this reflects the forward momentum we bring to the market.
Like much of the workforce, IT help desk teams have spent the past year implementing new tools and processes to adapt to the new world of hybrid work. Many, for example, have turned to virtual agents, AI-powered enterprise chatbot tools that allow employees to quickly resolve common IT issues. Yet, despite the promise of virtual agents, many IT teams still find themselves manually handling everyday incidents. Some of the most common are virtual application and desktop session “resets.”
In today's increasingly complex work environment, facility managers play an ever-growing role in ensuring that organizations have access to the tools and services that they need to function at their best, especially when it comes to the return to the office. If you've met or spoken to the facility manager at your organization, you may have noticed they're one of the hardest people to get a hold of.
Since the early 2000s, when I was introduced to the Agile Manifesto at a small software company in Ann Arbor, I’ve appreciated how great things can be accomplished through iterative and incremental improvements. A vision of excellence is important, but the path to realization is a disciplined approach: recognizing areas of improvement, making adjustments, measuring, and repeating the process until you’ve reached a stable and acceptable result.
At Sportsbet, an Australian online betting company with more than 1.25 million customers, one thing we’re not willing to take a gamble on is customer security. That means having strict identity and access management protocols in place to protect customer data and get better visibility into whom our employees are and what they have access to.
