Automate Request Fulfillment & Resolve Tickets Faster with Freshservice Orchestration | SaaS Leaders
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The latest News and Information on IT Service Management, Service Desk and related technologies.
IT Pros to the World: Bring IT On
That’s what they say. Bring it on. I’m ready for this. I’m prepared. But no one could prep for what happened and how things evolved, right? So is preparation not necessary after all? I’ve had numerous discussions with my colleague and fellow Head Geek Leon Adato about this topic, and we even created a video with the background theme of preparation vs. instant action. Leon is kind of a doctoral student in chaos theory—or so it seems—while I try to plan things out.
City of Seattle: Adding ITAM to Its ITSM Platform Improves Service Delivery While Optimizing Assets
Anyone thinking about embarking on the journey to extend their IT Service Management (ITSM) with IT Asset Management (ITAM) should have a sit-down with Jenny Rock from the City of Seattle. A 27-year technology veteran who began her career in the telecommunications industry, Jenny has been with the City of Seattle for 15 years — the last four as Product Engineer in what is now known as the Collaboration and Workplace Technologies division.
Ivanti Device and Application Control (IDAC) now supports MacOS!
In case you haven't heard the news.... Our beloved Ivanti Device and Application Control (IDAC) is no longer limited to just Microsoft Windows! With the release of IDAC 5.3 earlier this month, we have now expanded the platform support with a brand new MacOS agent. And with all the exciting features already included in the 5.3 release earlier this year (you can read more about the IDAC 5.3 release here) we have increased the functionality even more with the recently released Update 1 for IDAC 5.3.
Automate Request Fulfillment and Resolve Tickets Faster Using Orchestration Center
Join us to explore our latest ITOM features to break the silos in your processes.
Effortlessly connect SCOM to teams and Slack with Connection Center Webinar
See how easy it is to connect SCOM to Teams and Slack with Cookdown Connection Center in this webinar recording originally aired 26-Aug-2021. The Teams and Slack integrations demoed here are part of Cookdown Connection Center, your one-stop-shop for all your integration needs to and from SCOM without writing a line of code. Connection Center lets you raise Alerts in SCOM from anywhere and push alerts to ITSM platforms, notifications tools, and more.
4 Benefits of Integrating Service Desk with Endpoint Management System
A service desk is the focal point of an IT organization to render services, and the quality of its services determines the perception of being a valuable part of the organization. The ongoing transition of businesses to adopt cloud infrastructure has forced IT organizations to modernize their service desks, which include vendors adopting cloud capability and smart automation powered by AI.
The new world of hybrid work in Australia and New Zealand
Nathalie Tousignant, director of ITSM product management, co-wrote this blog. For decades, work was a place we went, where colleagues gathered in person for meetings, problem-solving, and chats over coffee. Then, the COVID-19 pandemic hit, and the way we thought about work changed overnight. Many tried to fit the processes of traditional in-person work into a virtual setting. The result?
ServiceNow partners with Intel, Volteo to provide EaaS, Edge to Service Solutions
Data is at the heart of every business today. But if we don’t understand the data or if the data isn’t accessible, it doesn’t do us much good. More important than the data itself is having the right data in the hands of the right people who can execute at the right time. This need has given rise to edge computing, which helps businesses glean insights from data by processing it as close to the source as possible.
Free ITSM webinar from IT expert Vawns Murphy | ITSM in the next normal
Watch this webinar on how to deliver effective services in the next normal, and learn about: The COVID-19 crisis completely changed our world. From an IT perspective, we’ve all had to change our ways of working, and will continue to evolve as everyone adjusts to the next normal. From a service desk and ITSM perspective, this will mean supporting colleagues in different ways, embracing new technology, and having plans in place for future lockdowns and supply-chain issues.