When faced with an overload of “simple” L1 tickets, this organization integrated smart automation enabling their L1 agents to stay efficient, save time and avoid rising costs. In just 3 months, the benefits were already evident.
When we were setting SCOM 2022 Teams integration in our environment these are some of the issues and fixes we discovered. For the full setup guide for SCOM 2022, or if you are looking for integrations for older versions of SCOM (2012 R2+) or more functionality, such as bi-directional sync, check out our blog on ‘How does SCOM 2022’s native Microsoft Teams Integration Work?’
We’re excited to share that we are celebrating our tenth podcast episode! For this episode, we invited Russell Foster. As a DevOps engineer at StackState, Russell is responsible for making sure our SaaS product runs smoothly on AWS. Over the years, Russell has worked at both startups and more mature companies, where his responsibilities ranged from keeping things up and running in cloud environments to making sure hybrid and on-premise environments remain stable and reliable.
While doing packaging for Icinga, I noticed we have a lot of YAML files describing GitLab pipelines doing very similar jobs. The same build job across different operating systems. That’s wasteful behaviour, which leads to a bigger workload when it comes to modifying these jobs. Tasks like adding new versions and especially adding new operating systems become tedious. What I’m looking for is a way to have interchangeable values for our building jobs.
This is another customer blog highlighting common customer scenarios that we typically see while working with large enterprise customers. There are many use cases in regard to a typical Citrix Digital Workspace environment where the endpoint is managed by a different team, outsourced to an external organization, or even unmanaged when employees work from home on a non-corporate device.
Your senior leadership started stressing out about data breaches. It’s not that they haven’t worried before, but they’ve also started looking at the rising tide of data breach awareness. Specifically, they’re starting to see more new security and privacy laws passed at the state and federal levels. Now, you’ve been tasked with the very unenviable job of choosing a compliance framework, and you’re looking at the Center for Internet Security (CIS) Controls.
Observability came out of microservices and cloud-native, right? If you have a simpler architecture, does o11y matter?” — this question came up during recent office hours Yeah, sort of. On both counts—yeah, it sorta came out of microservices and cloud native, and yeah sorta, you need it with a simpler architecture (though perhaps not as desperately as you otherwise might).
One of the best parts of my job is helping our partners work through challenges. In these situations, I usually review their N-able N-central® configuration and offer suggestions on operational adjustments they can make to best align their service delivery to their RMM. I also enjoy working with leadership, such as the managing VP or director of IT, who can invoke real transformational change in their organization.
The boom of digital commerce is making all businesses take a closer look at how they deliver great customer experiences. To stay competitive, businesses today are using cloud-native architectures, because the cloud-native applications they produce deploy quickly and better support the continuous improvement cycles of agile methodology. Behind the practicality of keeping online customers happy are distributed cloud environments that business applications use for each customer interaction.
Any new technological breakthrough tends to be greeted by two opposing factions. On one hand, you have promoters, for whom this technology is a panacea, the cure for every ailment plaguing the current environment.
