Operations | Monitoring | ITSM | DevOps | Cloud

Incident Resolution: Do You Remember, the Twenty Fires of September?

From September to early October, Honeycomb declared five public incidents. Internally, the whole month was part of a broader operational burden, where over 20 different issues interrupted normal work. A fraction of them had noticeable public impact, but most of the operational work was invisible. Because we’re all about helping everyone learn from our experiences, we decided to share the behind-the-scenes look of what happened.

How to increase website engagement with search

The search experience on your website is often the key driver of visitor satisfaction. Even on well-designed, well-organized websites, visitors frequently resort to search to find the exact products, services, content, and information they need. In fact, many visitors go immediately to the search box. The quality of search results they get back, and the ease with which they can customize and filter those results, can play an outsized role in engagement, conversion, and customer loyalty.

Outage or Breach - Confront with Confidence (2021)

A Recent Dice Article Titled – Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of a data breach in 2020 stood at $3.86 million.

Smarter IT Operations Through Actionable Insight

Business leaders talk excitedly about "digital transformation" and "innovative customer experience," but it falls on the shoulders of IT operations to make sure everything actually works. As transformation takes hold, IT teams manage increasingly complex, hybrid, and distributed environments – often comprising traditional on-premises systems and modern infrastructures made up of containers, multiple clouds, and virtualized networks.

Unlock Value from Your Data Anywhere: Connected Experiences .conf21 Highlights

Are you ready to unlock value from your Splunk data, anywhere at any time? You might be itching to do this after seeing the amazing announcements made by the Splunk Connected Experiences team at.conf21. For those that might have missed it — or those that are hoping to learn more — we’ve rounded up the highlights below. Across each of the products, the takeaway is clear: we’re continuing to make it easier than ever to access your Splunk data in new and innovative ways.

Why order management is a game changer for next-gen telecom services

Vikram Walecha, chief technology officer for ServiceNow at IBM, co-authored this blog. 5G has opened the door to a wealth of new opportunities for communications service providers (CSPs), from higher speeds to new network technologies. Forward-thinking CSPs will be able to target new customers, new buyers, and new markets with innovative products and offerings that will leverage 5G capabilities to accelerate digital transformation across multiple industries.

Cloud Infrastructure Without the Headaches

Cloud infrastructures have introduced increasing levels of complexity—you have to manage workloads across on-premises, private, and multiple public cloud environments. This requires you to migrate efficiently, optimize effectively, and stay rightsized on an ongoing basis, all while meeting evolving business requirements. With so many moving parts, it can be a massive challenge with lots of pitfalls that can cost you time and money and even put your business results in jeopardy.