A protracted, exasperating customer service experience popped into my mind while reading this sentence in the Ivanti Voice data sheet: “One of the most frequent customer complaints about call centers is having to repeat information.” Ain’t that the truth. Here’s a brief personal experience.
At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world of work—last year. We have dedicated OneDuty workstreams helping shape this evolution to ensure we’re taking a holistic approach. This includes rethinking where we work.
In case you missed it, this webinar includes code walkthroughs that help you to add observability to your pipelines (using a free Honeycomb account!) so that you and your team can speed up your deployments to prod. This is also a risk-free way to get started with observability if your team isn’t quite yet ready to change your production apps.
Elastic's new frozen data tier decouples compute from storage and leverages low-cost object stores such as Google Cloud Storage, Azure Blob Storage, or Amazon S3 to directly power searches. It provides unlimited scaling of storage while preserving the ability to efficiently query the data without any need to rehydrate it first, making it easier and cheaper to manage data at scale.
Coined by Gartner in 2016, the term ‘AIOps’ refers to the combining of big data AI and machine learning to automate and improve IT operations processes. Back then, this very broad definition led to some confusion, with different IT vendors characterizing AIOps differently, depending on what they were actually offering.
Despite the myriad pathways to initial access on our networks, phishing remains the single most popular technique for attackers. The open nature of email and our reliance on it for communication make it difficult for defenders to classify messages, so it is no surprise that suspicious email investigation is a top use case for automation. Today, we are releasing a new community playbook for Splunk SOAR (previously Splunk Phantom) to help enrich suspicious email events.
With the right combination of tech and internal communications, you can do a huge amount to actually increase the wellbeing and value a remote employee feels they’re getting from your business. Unfortunately, a lot of businesses struggle to do this, at least on a continual basis.
Unplanned downtime is the hardest situation to prepare for as it could happen at any time. The only way that you can plan for that eventuality is by having a website monitoring solution in place that can alert you as soon as your website goes down. If you’re the first to know, then it makes it easier for you to do something about it before your customers start reacting, especially on social media.
Designing and running workloads in the cloud is complex. Many services need to fit together in just the right way for optimal performance. The opportunity for error lurks around every corner. This is a high-stakes game with a huge premium on getting things right from the beginning. Even small mistakes can snowball. To help, AWS studied the architectures of thousands of its customers and supplemented that learning with insights from experts.
In order to avoid the repetitive tasks performed over the desktop, Microsoft has developed an extended service, the Power Automate Desktop. It has been recently announced by Microsoft, which has been made available to Windows 10 users. It is a new low-code Robotic process automation that enables business empowerment to automate those tasks that are repetitive and other manual tasks to focus better on higher-value work and to establish more in their corresponding areas of work.
