Operations | Monitoring | ITSM | DevOps | Cloud

Accelerating Code Quality with DORA Metrics

What do Google’s DevOps Research and Assessment (DORA) and Rollbar have to do with each other? DORA identified four key metrics to measure DevOps performance and identified four levels of DevOps performance from Low to Elite. One way for a team to become an Elite DevOps performer is by focusing on Continuous Code Improvement.

Improve Your Customer Operations To Increase Your NPS

If you want to improve your customer operations, your attention must turn to your NPS score. The Net Promoter Score for your organization should never be overlooked. This can provide you with vital insights into how your services are perceived by customers. Those actively attempting to improve their NPS scores should focus on improving customer operations. Those running customer-centric businesses recognize the undeniable importance of operating around their needs.

Diagnosing Database Performance Problems When You Aren't a Database Administrator

Deep specialization of IT administrators is a luxury only the largest organizations can typically afford. Smaller organizations rely on IT administrators with a more generalist skill set because they are—by necessity—responsible for a wide array of different technologies, and there simply isn’t time to specialize in the intricacies for any one of them. Yet modern IT is intricate.

Ivanti Neurons for Spend Intelligence: SaaS Management

You’re probably familiar with the many benefits of licensing software using a SaaS (Software-as-a-Service) model. The most frequently touted benefit is that you pay only for what you use when you use it. Additionally, you don’t have to worry about upgrading, or server maintenance, or security. That’s all taken care of. However, even using a SaaS model, you still need to monitor and manage costs, which can be a challenge if you are working with several suppliers.

Failover Conf 2021 Wrap-Up

That’s a wrap! Gremlin hosted Failover Conf 2: Fail Smarter on April 27, 2021. In attendance were over 500 SREs, developers, sales engineers, product managers, DevOps experts, C-level execs, and other reliability pros from around the globe! This year’s conference included discussions around the future of DevOps, strategies for building reliable teams, analyzing human error to create better systems, and more.

Cloud-Hosted of Cloud-Native? Discover Why Cloudsmith Was Born in the Cloud

Today, almost every service now is offered in a “Cloud” variant. But what does that really mean? Are all clouds services equal? It’s easy to see why so many vendors rush to add a Cloud edition/variant of established software they sell. Undoubtedly, there has been a move to Cloud services across the industry, as more and more organizations seek to take advantage of the higher reliability and lower total cost of ownership that Cloud platforms promise.

What is Java Memory Analysis

Java memory analysis is an important process in checking the performance of a Java application. It helps Java developers ensure the stability of the application by checking the memory consumption. There are several factors to look into when doing memory analysis. But to get to the bottom of this process, it is vital to learn first how memory works.

SLA Compliance: The Service Desk & ITSM Metric Explained

IT solutions are either utilized as a service or procured from third-party vendors by organizations of all types and sizes. This enables organizations to gain access to reliable IT technologies without having to internally build, operate, or manage the underlying systems. As a result of this, both the organization and the solutions provider sign a service-level agreement (SLA), which commits the vendor to deliver services that meet the established performance requirements.

Unravel the hidden mysteries of your cluster with the new Kubernetes Dashboards

One of the greatest challenges you may face when creating Kubernetes dashboards is getting the full picture of your cluster. Kubernetes is the de-facto standard for container orchestration, but it also has a very steep learning curve. We, at Sysdig, use Kubernetes ourselves, and also help hundreds of customers dealing with their clusters every day. We are happy to share all that expertise with you in the Kubernetes Dashboards.