Operations | Monitoring | ITSM | DevOps | Cloud

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Adopting a public cloud platform like AWS has many benefits, but the process of moving your existing automation capabilities between on-prem and the cloud can present challenges and make it difficult to take full advantage of cloud. In fact, in a recent survey conducted by Puppet, we learned that many Puppet users are significantly influencing their organizations’ cloud migration planning, indicating that Puppet can play a key role in cloud migration.

System outages happen to the best of us. Communicating with your customers and other stakeholders effectively during downtimes is vital to maintaining a solid relationship with them. When a system outage occurs, technical teams are tasked with swiftly locating the cause and resolving the issue, while communications teams are tasked with notifying stakeholders and customers about the outage to maintain transparency.

We are happy to announce the 1.0.0 release of Rancher Desktop. This release has been months in the making since development on Rancher Desktop began. After starting small and learning what users needed, we were able to adjust its path and develop the features needed for a 1.0.0 stable community release. But wait – what is Rancher Desktop again? It’s an open source app for desktop Kubernetes and container management on Mac, Windows and Linux.

2021 was another challenging year globally. Despite this, the N-able™ Take Control team continued to deliver top-notch releases to increase product functionalities and improve customer satisfaction. In this blog, we’ll take a brief look at the key client-facing features we’ve delivered in the past 12 months.

Modern workflows are primarily aimed at one thing—reducing operational complexities so that stakeholders can focus on initiatives that boost business and innovation. For IT teams, Artificial Intelligence and Machine Learning play key roles in bringing this goal to life. And even though AIOps is considered to be not yet in mature stages, there is no denying that IT teams that do not adopt AI processes will be left behind. By 2023, the market for AIOps tools is predicted to reach $11.02 B.

In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new support procedures and expectations. Providing exceptional support isn’t only about quick response and incident resolution; much of it boils down to processes behind the scenes that keep you proactive. Enter: problem and change management.

No one will be surprised to hear that ransomware is, once again, on the rise. The last two years have seen a stratospheric increase in both the frequency and sophistication of attacks. In a just-released report from Ivanti, Cyber Security Works and Cyware, 2021 closed out with alarming statistics including a 29% increase in CVEs associated with ransomware, and a 26% increase in ransomware families compared to the previous year.

With Ivanti’s release of Endpoint Manager 2021.1 SU2, on-prem customers are now better equipped to modernize their Windows 11 migration and streamline patch automation.

We often hear from customers that they’re dealing with unmanageable levels of noise and complexity, which makes it harder to pinpoint root cause and get to resolution quickly. All this effort spent on sifting through noise, processing events, and gathering context results in a lot of wasted time. That’s why we’ve launched Event Orchestration, which became generally available to our Event Intelligence and Digital Operations customers on Monday.