Operations | Monitoring | ITSM | DevOps | Cloud

Truly Doubling Down on Open Source

A couple of days ago, Elastic announced that it will change the licensing of Elasticsearch and Kibana as of the 7.11 release to a proprietary dual license (under the SSPL license) and away from the open-source Apache-2.0 license. This move has caused extensive turmoil and frustration in the open-source community, especially with organizations that rely on Elasticsearch. Let me start with the end in mind.

A Gem of an Update: Performance Monitoring for Ruby

In order to continuously improve your Ruby application, you need to understand everything your code touches. That means visibility into how your frontend responds to the database queries that are central to your Ruby application. Sentry’s new Ruby SDK collects and monitors the data surrounding your traces, logs, and key metrics. With it, you now have the context to connect backend issues to frontend performance.

How Service Providers Can Improve Network Performance in a Post-Pandemic World with Traffic Engineering

One thing that 2020 has clearly shown us is that communications services is a basic and fundamental driver of our global economy. During the COVID-19 pandemic, we realized that many tasks can be done at home, if access to communications services is sufficient. Many of us can work from home or other locations outside of the traditional office; students do not have to be physically present at school to participate in lectures; and we don’t need to go to movie theaters watch a new film release.

Trends in 2021 Dev-Led Landscape

Nowadays developers are in the driver’s seat regarding a lot of decisions for the tools they use. In this update from Tyler Jewell, he covers what he sees are the Top 5 trends that will take place this year. While it’s a bit of a crowded chart, he plots the companies that he sees driving these trends. If you drill into the Service Catalog trend, Jewell sees a couple of different groups working on ways to help developers deal with the deluge of Services (aka APIs).

The Importance of Simplifying the Customer Experience

Businesses often undermine the significance of delivering superior customer experience — the driving force which influences the decision of over 90% of American consumers. Unless you simplify your customer support mechanism, you may not be able to deliver a superior customer experience. So, you need to evaluate whether your customers getting exactly what they need.

Monitoring for Managers-What You Need to Know to Sound Like a Monitoring Expert

While managers may not be the most technical colleagues in the building—or online, in the case of 2020—dismissing their lack of monitoring knowledge isn’t always helpful. Managers who understand the tasks their teams deal with daily can be a great asset to any company. But how can we know what managers need to know to sound like monitoring experts? Simple. Just ask.

7 Ways UEM Enhances Your Security

Introduction Many things blur the line between endpoint management and security. Examples? Managing an endpoint. Configuring it. Performing application and software management. And patching the endpoint. The fact is, managing and securing a device is so interrelated that it makes sense for these two functions to come together in a single platform that can accomplish these, and other tasks needed in your IT organization. Here are the seven ways Unified Endpoint Management (UEM) can support security.

HLS Monitoring with Catchpoint

In this tech tip, we are focusing on HLS (HTTP Live Streaming), a streaming protocol released by Apple in 2009. HTTP Live Streaming is widely used and it isn’t just limited to streaming services like Netflix or YouTube – it’s an important protocol for all content providers and CDNs. You’ll basically find HLS anywhere people want on-demand streaming.