ServiceNow is undoubtedly one of the leading players in the fields of IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). When they experience an outage or service interruption, it impacts thousands. The indirect and induced impacts have a multiplier effect on the larger IT ecosystem. Think about it. If a workflow is disrupted because of an outage, then there are large and wide ripple effects. For example: The list goes on.

We've released version 4.0 of the AppSignal gem, which offers significant changes and improvements to our Ruby integration. In this blog post, we'll cover the core updates and explain the steps you need to take before you upgrade.

The guide discusses the essential components, challenges, popular tools, and advanced techniques that define effective log aggregation.

In today's data-driven world, while new storage solutions and data lakes continue to emerge, many companies still use traditional databases with specific needs for tracking activities. Custom queries, tailored to particular applications or use cases, are crucial for identifying performance bottlenecks, slow-running queries, and resource-intensive operations.

You probably know about the def.json Augments file. However, are you familiar with host_specific.json? The def.json Augments file is read, if it’s adjacent to the policy entry. As such, this file is generally distributed as part of the policy set. Its settings apply to all hosts that receive and run the policy. The host_specific.json Augments file, is on the other hand loaded from the $(sys.workdir)/data/ directory. And it is expected to be independent from the policy.

Many organizations are pressingly concerned about the challenges of Knowledge Management as they struggle to create, share, use, and manage their knowledge and information effectively. Effective Knowledge Management is crucial for making informed decisions, innovating, and staying competitive. But how do organizations overcome the obstacles that prevent them from achieving their Knowledge Management goals?

AES (Advanced Encryption Standard) encryption is the current cryptographic standard used and promoted by the US government for securing sensitive data. It is used widely in cybersecurity, protecting IT infrastructures, and securing communications. This guide explains what AES encryption is, how it works, and where it is used. It also explains its importance in cybersecurity and in securing valuable data.

You may have seen webhooks mentioned in some of your apps before and thought: “Would I benefit from using a webhook?” In a word: yes. In simple terms, webhooks are an easy way for one app to “speak” to another, allowing data to be passed between systems that are otherwise unconnected. Applications and services such as Twitter, Discord, Youtube, and Github all use webhooks to provide you with the services you know and love. So that begs the question: how do I use webhooks?

In the world of IT and DevOps/SRE, managing incidents efficiently is paramount. When an unexpected issue arises, having the right OnCall software can make all the difference in minimizing downtime and maintaining service reliability. OnCall software ensures that there’s always someone available to respond to incidents, no matter the time of day. This tool is vital for businesses that operate around the clock and cannot afford to let issues go unresolved for long periods.

Whether an enterprise operates in technology, healthcare, financial services, or another business vertical, cybersecurity must remain top of mind. In addition to the numerous international cybersecurity regulations, like the NIST Cybersecurity Framework, GDPR, and other mandates, enterprises must also prioritize cybersecurity to mitigate downtime, protect sensitive data, and uphold customer trust and brand reputation.