Operations | Monitoring | ITSM | DevOps | Cloud

For most SaaS companies, COGS (which stands for cost of goods sold) is used to calculate gross margin and profit. COGS is an accepted term with a specific definition under U.S. Generally Accepted Accounting Principles (GAAP) — and is widely used as part of calculations to gauge the health and valuation of a company. Like many accounting practices, COGS stems from the industrial era, when most businesses were concerned with the creation of physical goods.

It is always a luxury to show off a new plugin in Pandora FMS, and for that reason we decided to devote an article in style to this Zendesk plugin on our blog. We will discuss what it is and how it can help us. Step by step, and concisely, so that no one gets lost along the way.

Judit Sharon, CEO and founder of OnPage Corporation, sits down with Healthcare Innovation to discuss how advanced, effective clinical communication systems help teams achieve ultimate patient satisfaction. How has the landscape around time-sensitive communications between and among clinicians and others in patient care delivery, evolved in the past few years?

As a software engineer, leveraging GitHub is one of those tools that transcend your personal and professional development activities. Bringing open source to the masses, GitHub is a familiar platform for many. A newer addition to the GitHub Platform is GitHub Actions which was originally a workflow engine, now expanding into CI/CD.

Kubernetes has become a fixture in production for most IT Operations teams. The VMware “State of Kubernetes 2021 Report” shows a distinct shift towards a reliance on Kubernetes, with almost two thirds of respondents now saying they use it in production. Companies with over 500 developers are driving this adoption, with 78% reporting that they run mostly- or all-containerized workloads in production.

The process of monitoring servers and applications has undergone many transformations throughout the years. When it began, the main question was whether the server was up or down. Now, monitoring helps answer questions about the internal state of an application and infer its status (also called white box monitoring). Monitoring today's complex infrastructure systems can be just as much an art as a technical skill.

As a former chief experience officer, I’ve seen just how impactful digital transformation can be. When I worked at Under Armour, we focused on our customers’ connected fitness journey, which unlocked new revenue streams and engagement opportunities. Yet, I’ve been around long enough to see my fair share of disappointments and underperforming projects. Any C-level executive will say the same.

Healthcare SysAdmins haven’t just taken the concept of digital transformation to heart—they’re one of its largest proponents. Quality care improves patient outcomes, so healthcare organizations have embraced the idea of highly connected and digitally enhanced environments to help deliver that care. But while healthcare might often be at the forefront of the digital transformation and tech adoption wave, that doesn’t mean the process isn’t fraught with challenges.

As a result of the pandemic, we are all navigating an unpredictable mix of virtual, hybrid, and in-person conditions in our business and personal lives. This situation isn’t going away any time soon. The pandemic has prompted businesses across all industries to accelerate their digital transformation initiatives, where the cloud is critical. On-demand self-service environments provide a reason for cloud migration as cloud architectures help businesses reinvent and address uncertainties.

As “the Great Resignation” continues, employee turnover remains a key challenge and source of anxiety for businesses around the world. In the U.S. alone, last November saw a record 4.53 million workers quit their jobs. But oddly, hiring teams are scrambling to fill open positions. In theory, a mass exodus of employees leaving their jobs would mean there’s an overflow of qualified candidates in the hiring market. But new research suggests that isn’t the case.