Operations | Monitoring | ITSM | DevOps | Cloud

Companies that want to take care of their customers have to invest in a Customer Success team and define the right strategy (Thanks Rav Dhaliwal for your help here). Thinking about customer success is typically something that happens much later (too late?) after the Sales efforts. Growth pressure on startups puts effort in the sales machine to close as many customers as possible while forgetting that growth comes from the current customers. A happy customer is less likely to churn.

Many customers have asked us how they can customize the look and feel of their public status dashboard. These pages have become a popular feature of StatusGator. In addition to notifications about the services you depend on, StatusGator provides you single page that you can publish to your users or team aggregating the status of all your services.

Banking is becoming more convenient thanks to the Internet and our many connected devices, and the future of the banking industry is growing increasingly digital. Whether discussing the future of retail banking or the future of mobile banking, technology is playing a larger role in our everyday transactions. The Internet of Things (IoT) is part of this rapid evolution toward the bank of the future, and both consumers and financial institutions need to adapt to these retail and mobile banking trends.

The container orchestration service Kubernetes has taken cloud-native application hosting by storm. By automating infrastructure tasks, Kubernetes—an open-source system designed by Google—simplifies the technical work of application deployment, scaling, and management. Managed Kubernetes services take this process a step further, handling more of the management tasks so that engineers can focus more time and resources on developing apps.

The MSP sales process has experienced some serious disruption over the past couple of years as a result of the pandemic, and as we make our way through this fifth wave, it is still unclear how much more we will all have to endure. But your MSP business still needs to grow—and to grow, you need sales, so what are the top sales skills your team needs to generate success in 2022?

Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).

For our Rails/Rack customers, the latest Ruby release v3.1.0 is now available. This is brand new, and Gems are still catching up, so please ensure your application works with this version locally before upgrading. For more information, see the official release notes.

Martello recently commissioned EMA to conduct an entirely independent exploration of the state of Microsoft 365 and how enterprises are managing its performance and user experience in today’s modern workplace. With special attention given to Microsoft Teams, EMA set out to gauge the criticality, impact, performance, management, challenges, and best practices of Microsoft 365.

After the success of our first company-wide hackathon last June, we committed to hosting more hackathons each year. So in December, Grafana Labs invited the company to once again press pause on the daily grind and commit five days to our second hackathon. And the Grafanistas showed up: 148 staffers (almost 20% more than the last round) signed on for the week-long event that involved virtual brainstorming, collaborative coding, and creative presentations.

Mattermost v6.3 (Extended Support Release) is generally available today and includes the following new features (see changelog for more details).