Why Your Mean Time to Repair (MTTR) Is Higher Than It Should Be
Mean time to repair (MTTR) is an essential metric that represents the average time it takes to repair and restore a component or system to functionality. It is a primary measurement of the maintainability of an organization’s systems, equipment, applications and infrastructure, as well as its efficiency in fixing that equipment when an IT incident occurs. Key challenges with MTTR arise from just trying to figure out that there is actually a problem.