Operations | Monitoring | ITSM | DevOps | Cloud

COVID-19 Pushes Schools to Their Limit, and the Cloud Shows Its Worth

For educators, students, and parents, the impact of the COVID-19 pandemic on learning has been profound. Thousands of schools across the U.S. closed their doors this spring and made the shift to distance learning. It’s a model many weren’t prepared for. And with schools in full swing and the pandemic continuing, educators, administrators, school staff, and school district boards struggle with the right path forward.

6 Tips to Enhance Java Application Performance by Tuning JDBC Database Access Mechanisms

While tuning the performance of your application at the code level or sizing the JVM appropriately are important for enhancing performance, it is equally important to look at how to tune accesses to the backend database. After all, response time for a web request is dependent on the processing time in the Java application tier as well as the query processing time in the database tier.

"Catchpoint is the Gold Standard for Customer Success and Support" - Gartner Peer Insights 2020

Last month, Catchpoint was named a Customers’ Choice in the Gartner Peer Insights ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics category. Not only were our product capabilities highlighted in the anonymous set of reviews from our customers, but we were delighted to see our entire customer support team recognized for their round-the-clock assistance and the lengths they go to in order to ensure outstanding service.

How to Optimize AWS Lambda Costs

Serverless is a great way to reduce the cost of running applications. Lambda functions, by nature, make it very easy to use the exact amount of resources we need at any given point. In this post, we deep dive into Lambda costs, how they are calculated, and explore how to optimize them. Lambda costs are calculated from two parameters (all prices are for AWS N.Virginia, US-EAST-1).

PagerDuty at AWS re:Invent-New Tools to Power AWS and Your Cloud Migration

Leave it to Amazon Web Services to find a way to make their massive celebration of all things cloud entirely virtual, free, and even bigger. Even though we won’t be able to join you all in Las Vegas for Amazon’s celebration of all things cloud, PagerDuty is very excited to be a Gold sponsor of re:Invent again this year. Be sure to stop by our sponsor page for a product demo, the latest on our newest AWS integrations, grab your swag bag, or participate in one of our fun booth activities.

Managing Network Configuration Changes Five Best Practices

Do you know what the most common cause of network outages and performance problems is? Misconfiguration. For as much time and energy as people spend talking about issues such as infrastructure and cybercrime, the truth is that basic low-level configuration challenges are still the biggest “threat” to properly-functioning networks.

AWS Step Functions Error Handling

If you think it’s possible to accomplish great things without going through numerous trials and errors first – you’re wrong. We learn to become better and more efficient through experience, and gaining experience requires you to make multiple attempts, but it also requires you to fail to learn from your mistakes. You’ll achieve greatness only once you learn how to handle errors that stand in your way, and when you do, everything becomes crystal clear.

Measuring Employee Experience in the Remote Work Era

For companies of all sizes, the struggle to understand and improve digital employee experience (DEX) is nothing new. What is new, however, is the working landscape we’ve all been navigating since the pandemic—where remote work has become the norm, and where the employee experience has become almost exclusively digital. As a result, businesses have implemented significant strategic changes over the past several months.

TRC's IT Director Shares Timely Advice for Execs Facing Remote IT Issues

David Paul is the Director of the IT Service Desk at TRC Companies, Inc.—a leading consulting, engineering, and construction management firm that provides technology-enabled solutions to the power, oil & gas, and environmental & infrastructure markets. David has over 25 years of IT service delivery and infrastructure experience, and he was one of the key figures to lead his company’s shift to remote work during the pandemic.