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The Impact of MTTR on Customer Satisfaction and Business Success

Today, businesses are increasingly reliant on their ability to provide uninterrupted service and respond swiftly to any disruptions. Whether it's a website outage, a malfunctioning application, or hardware failure, downtime can significantly affect a company's operations. Customers expect quick resolutions, and delays can result in dissatisfaction, loss of trust, and ultimately, business failure.

Making the Switch to Hosted Monitoring

Implementing a monitoring solution is no small task; with your company's data growing, it can feel impossible. Often, small teams develop their own monitoring infrastructure because it is more cost-effective than a platform. But when your business grows, your data does, too. Monitoring can quickly become a bigger challenge than a small team can handle, and some companies need more resources to hire a developer dedicated to their monitoring.

From Basic Monitoring to Modern Observability: Shifting Right and Observability as Code

I've been in the observability market long before it even had that name. Over the years, observability has undergone a significant transformation. As someone who has witnessed these changes firsthand, I can attest to the dynamic nature of this field. In the early days, it was largely about basic monitoring: tracking system metrics, lots of logs, and simple alerts.

Top 11 Cloud Observability Tools To Use In 2024

Cloud observability tools offer visibility into your cloud infrastructure. They collect data from various sources to help you understand your applications’ performance. The tools enable you to monitor, optimize, and troubleshoot your cloud environment. In this guide, we’ll share why cloud observability is important and the best tools to consider.

How Does PUE Relate to Data Center Sustainability?

In a time where sustainability is a critical concern, data centers play a pivotal role in shaping the future of environmental responsibility. Power Usage Effectiveness (PUE) is a core metric in assessing the energy efficiency of data centers. But how exactly does PUE relate to sustainability, and what role does it play in the broader context of ecological responsibility?

How to Make Better Data Center Energy Management Decisions

Data centers are among the largest consumers of energy worldwide, accounting for up to 3% of global electricity consumption, a figure expected to rise with increasing demand for computing power and services. Energy consumption is a main concern in the data center industry as managers struggle to find ways to improve overall efficiency and environmental sustainability amidst the green wave of new reporting and operating regulations.

Installing Karpenter: Lessons Learned From Our Experience

This article shares our experience migrating from the AWS Cluster Auto Scaler to Karpenter. We provide an overview of the steps we took to install Karpenter. This article is the first in a series dedicated to Karpenter. In future posts, we will cover other aspects of using Karpenter.

Windows Automation: Comparing Methods & Tools for Automating Windows Infrastructure

Finding the right automation tool for Windows environments can be frustrating. Legacy systems, a GUI-centric design, and proprietary tooling are a few of the reasons automating Windows infrastructure can be challenging – especially in environments where Windows isn’t the only OS. Many organizations struggle to choose tools that will let them automate Windows infrastructure without contributing to tool sprawl.