While retrospectives provide a valuable pathway for learning outside of the flow of work, we also want learning to happen during an incident or unexpected event as it unfolds. This can be challenging due to the negative impact of stress on our ability to learn and navigate difficult situations. In this article, we’ll dig into how stress inhibits our ability to learn and what we can do about it.

Maintaining comprehensive records of user and entity-related changes within your Incident Management platform is crucial. Organizations have long relied on external analytics tools for these insights. However, the demand for an integrated solution within Squadcast has been growing. We are excited to introduce Squadcast's Audit Logs feature, designed to address this need directly within our platform.

Metrics play a pivotal role in assessing performance, identifying areas for improvement, and ensuring optimal service delivery in IT. One such critical metric is MTTF (Mean Time To Failure). Basically, it calculates the average amount of time a system or component is expected to operate before experiencing a failure. But what exactly is MTTF, and why is it essential to managing IT infrastructure?

Stand-up meetings are a cornerstone for any engineering team. When done right, they can make a huge difference in keeping everyone on the same page, fostering collaboration, and building a strong team culture. However, getting them right can be a bit tricky. Drawing from our own experience of running engineering stand-ups at Zenduty, and insights from some of the best engineering managers in my network, I'd love to share some tips and insights on how to make your stand-ups effective.

In today’s world, everything is online; cyber resilience is very important. Companies depend heavily on their IT setup to keep things running smoothly. But sometimes, cyberattacks, system breakdowns, or even natural disasters can mess things up big time. This can cause businesses to lose data and money and hurt their reputations. However, with the increasing importance of IT resilience in the digital age, CEOs and boards must prioritize and invest in this aspect of their business.

PagerDuty's Events API V2 lets you push events from your monitoring systems to PagerDuty. You can push such events when there is a triggered, updated, or resolved incident.

In IT, one metric stands out for its importance in assessing operational efficiency: Mean Time to Repair (MTTR). Why? Because every second counts, and when systems fail, the ability to quickly identify and resolve issues is critical to maintaining business continuity and customer satisfaction.But what exactly is MTTR? How do you calculate it? This article will explore the significance of MTTR, its various definitions, and the challenges and strategies involved in optimizing it.

The recent Microsoft Azure outage had a profound impact, disrupted services for countless businesses and individuals around the globe, and exposed the risks of relying exclusively on cloud solutions. This incident, triggered by a mix of technical failures and unexpected complications, resulted in substantial downtime, access issues, and operational interruptions across multiple industries.

ilert users can now seamlessly connect ilert with HetrixTools' monitoring capabilities. This streamlined integration ensures smooth IT operations with minimal downtime and faster issue resolution.

Many organizations face increased costs from excess noise, manual workflows, and long outage times. These inefficiencies negatively impact budget, service uptime, and, ultimately, customer satisfaction. With effective use of AI, you can give operators the most relevant, full-context incident data, providing a greater understanding of an incident within seconds.