Exoprise supports monitoring from inside the firewall and outside the firewall. Every day, we have prospects spin up Synthetic Transaction Monitoring (STM) as part of their free trial to test tenant access and performance from one of the Exoprise public points of presence, which we refer to as public sites.
In the dynamic world of IT, traditional network monitoring approaches are no longer sufficient to manage the complexities of today’s networks—be they wired or wireless. To stay ahead of network events, IT administrators must shift from being reactive to adopting a proactive stance. This transition involves a comprehensive approach to network monitoring that includes forecasting future network requirements with the help of machine learning (ML) technology.
As larger MSPs have been able to push their services upstream to bigger companies, and with the rise of things like co-managed IT services opening this option up to smaller MSPs as well, many are finding that this calls for them to adopt more mature IT service management (ITSM) practices. So how does ITSM differ from the professional services automation (PSA) platforms commonly used by MSPs?