Cloud-based software company Salesforce is the world’s No. 1 customer relationship management platform (CRM). It helps businesses connect their marketing, sales, commerce, service, and IT teams through one integrated platform.

The growth of technology has led to more efficient and relevant digital experiences, and customers continue to expect more out of those interactions. That’s true no matter their location and no matter which device they choose to use. Companies that cannot provide these kinds of personalized interactions for their customers find themselves falling behind the competition as technology continues to advance.

A common pain point we repeatedly hear from our customers that use Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI) environments is, “We have monitoring in place for physical hosts and infrastructure, but our employees still complain a lot.” If DaaS or VDI is part of your IT environment and you lack visibility into such environments to ensure effective employee experience, read on.

Slack experienced meteoric growth between 2017 and 2020—but that level of growth came with growing pains. In his talk at the 2021 o11ycon+hnycon, Frank Chen (LinkedIn), a Slack Senior Staff Engineer, detailed one of Slack’s biggest pain points in that period: flaky tests. A flaky test returns both a passing and failing result despite no changes in the code. At one point, between 2017 and 2020, Slack’s flaky test rate reached as high as 50%.

In a previous blog, we discussed how to monitor, troubleshoot, and fix high %CPU issues. We also revealed a system API that could have an unexpected impact on CPU consumption. In this episode, we’ll discuss another time-related performance aspect that is unique to security software: application startup time. You don’t need to be a developer to benefit from this article.

Another generic error message from our favorite FaaS provider AWS Lambda. And again, there are multiple reasons why this issue could arise. Let’s first look at the basics of AWS Lambda to get a better intuition for when things go wrong later. Lambda is an asynchronous event-based service at heart.