Operations | Monitoring | ITSM | DevOps | Cloud

Year after year, we have seen that when it comes to maintaining end-user experience during the holiday season, preparation is key. But this year promises to be different, there has never been a time where digital-first was so imperative to the survival of most retailers. The drastic changes brought in by COVID-19 is bound to have a significant impact on the holiday season. Black Friday 2020 might as well be the benchmark for DEM going forward.

Have you heard the buzz about observability with Honeycomb 🐝? It’s the best tool on the market for observing your systems in real time to reduce toil and delight users. But don’t listen to us, listen to our buzzing community of “Pollinators”–this blog post is dedicated to them 💖 An invite is sent to our shared Slack workspace “Pollinators” to everyone who signs up for Honeycomb.

There’s no getting around the prevalence of heterogeneous tools in IT operations and DevOps. Teams have built up ecosystems of tools over time for different infrastructure, workflows and applications – and while some of them are outdated or duplicitous – plenty still serve a useful purpose in the enterprise. Yet unfortunately tool sprawl adds to the complexity of monitoring a hybrid or multi-cloud environment.

Nexthink’s Chief Product Officer, Samuele Gantner, spoke recently with Digitalisation World, a popular tech news company to discuss the next generation of our Experience Platform. IT departments around the world are under considerable stress nowadays but there are several fast and practical solutions available in the Nexthink platform that our customers are using to help support their remote workers and flexible work environments.

SMEs struggle with keeping business processes running smoothly, from managing workflows to keeping records on sales and customer interactions. However, small businesses can make their life in business smarter and easier by integrating automation tools. Business automation is fast transforming how brands carry out their operations. In essence, the size of business does not matter when it comes to automation.

Monitoring the state of DevOps, multi-cloud, microservices and data centre environments is no easy task. You can’t manage what you can’t see. Gaps in your monitoring capability leave your enterprise vulnerable to catastrophic, customer impacting infrastructure blind-spots.

I recently spoke with Alex Skrivseth, the Operations Manager at The Shed App, and discovered how he’s using InfluxDB to monitor the current levels of gas and diesel at various gas stations. Simply by extracting IoT sensor data, he has been able to provide valuable previously inaccessible data to fuel truck drivers.

When you’re on call and get paged at an inconvenient time, you need to be able to quickly determine the seriousness of the issue and act decisively to reduce system downtime. But pager notifications often don’t give you the information you need to investigate an issue from your mobile device, meaning that access to a laptop at all times is a must.