Operations | Monitoring | ITSM | DevOps | Cloud

AI is transforming ITSM beyond co-pilots with autonomous AI agents that can understand, decide, and act. In this webinar, discover how AI agents are reducing manual workloads, accelerating incident resolution, improving service quality, and enabling intelligent service operations. Learn real-world use cases, key implementation strategies, and how organizations can move from reactive support to proactive, AI-driven IT service management. Watch now to explore the future of smarter, faster, and more efficient ITSM.

Thinking about using SolarWinds Service Desk beyond IT? In this video, you'll learn how Enterprise Service Management (ESM) helps HR, Facilities, and IT work together through a single service portal.

Are employees waiting too long for IT support? In this video, you'll learn three simple SolarWinds Service Desk configurations that can improve employee experience, reduce unnecessary tickets, and help IT resolve issues faster. We cover: How to optimize your knowledge base so employees actually find answers Why linking asset inventory to Service Desk gives technicians instant context How Microsoft Teams and Slack integrations make IT support easier without leaving chat These are quick, no-code improvements you can configure today. No developers or consultants required.

Is your Change Advisory Board (CAB) spending too much time reviewing low-risk changes? In this video, you'll learn three practical ways to improve change management in SolarWinds Service Desk by automating routine approvals while keeping governance in place for high-risk changes.

In this video, we walk through connecting the Graylog MCP Server (introduced in Graylog v7.0) to Claude CLI, enabling natural language interaction with your Graylog instance through Claude Desktop. Topics covered: Whether you're a Graylog admin looking to speed up investigations or a security engineer curious about AI-assisted log analysis, this walkthrough gives you everything you need to get MCP running end to end.

Wednesday is about operations and maintenance. Here's what we're announcing today! Check out grafana.ai for more details on everything we announce this week.

Staff Software Engineer Alexander Sniffin demonstrates how you can use Assistant Investigations to automatically start an investigation for you when an alert fires in Grafana. When you receive an alert, Investigations can do the work to figure out the root cause so that you don't have to spend your time doing so. Assistant Investigations is now generally available for Grafana Cloud.

In this video, our Senior Director for AI Engineering, Mat Ryer, issues a challenge: Can k6 agentic testing in Grafana Cloud be instructed at a high level to just beat Wordle? Staff Software Engineer Joan López de la Franca Beltran sets up that scenario using agentic testing (currently experimental), yielding some surprising results.