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The latest News and Information on IT Operations Management and related technologies.

How Operations Teams Play a Role in Safety

Safety is something that businesses of all kinds should be concerned with. But if your culture is to truly support the safety of your workers, it isn't enough to simply put the message out that safety is important - you'll also need to lead by example, and incorporate safe practices into every aspect of your operations.

Announcing a forthcoming integration with PagerDuty + Azure AI SRE Agent for faster incident response

The energy at Microsoft Ignite this year was electric. AI was everywhere, and the possibilities are limitless. As developers and operations teams explore what AI can do, one thing became clear: the future isn’t about switching between tools. It’s about intelligent agents working together to help humans solve problems faster. At PagerDuty, we’re building on that excitement.

From Reactive Response to Systemic Resilience: The System That Gets Smarter With Every Incident

Most operations teams are stuck in a reactive loop: Resolving incidents as they happen, then moving on to fight the next fire. This approach keeps things running in the short term, but prevents responders from documenting their learnings in a way that improves overall system resilience. There are practical reasons for this.

11 Must-Have AI Sales Tools for B2B Operations Management

In B2B sales, every interaction, follow-up, and decision matters. Teams are managing more leads, more data, and more tasks than ever before, and keeping everything running smoothly can feel overwhelming. AI helps revenue teams work smarter by taking over routine follow-ups, surfacing actionable insights, and giving managers the information they need to make quick, informed decisions. Below are 11 AI platforms that every B2B operations manager should be familiar with, organized by their primary focus and the benefits they bring to operations.

The Operations Bottleneck That's Secretly Killing Your Growth

Every growing business hits the same wall. It's not funding. It's not product-market fit. It's not competition. It's operations. You've built something customers want. Revenue is climbing. Opportunities are everywhere. But instead of accelerating, you're slowing down. Why? Because the operational infrastructure that got you to this point is buckling under the weight of what comes next.

Why Agentic AI Adoption Is Accelerating in Europe and What Comes Next

Across Europe, the cautious optimism business leaders held towards AI agents has evolved into more widespread enthusiasm. What was once a curiosity is now core to how many European organizations operate, respond, and innovate. According to PagerDuty’s latest agentic AI survey, three-quarters or more of organizations in France, Germany, and the UK are deploying multiple AI agents. This growing confidence reflects a broader trend.

How to Choose an AI SRE Solution

The AI SRE landscape has exploded over the past year, with vendors racing to add artificial intelligence capabilities to their platforms. For engineering leaders evaluating these solutions, the sheer number of options can feel overwhelming. Some vendors are building AI-native solutions from scratch, while others are retrofitting AI onto existing workflows. Cloud providers are embedding agents into their ecosystems, and observability platforms are adding intelligence layers to their telemetry data.

3 Ways to Embed Digital Strategy into DevOps and IT Operations

Let's be honest, in most companies, the people who handle "digital strategy" and the ones who keep the systems running barely speak the same language. The strategy folks are talking about growth, engagement, customer journeys. The ops teams? They're buried in uptime reports, patch schedules, and incident tickets. Somewhere in the middle, the actual connection between the two gets lost.

Streamlining Business Operations from the Start: Why It's Essential to Form a Corporation the Right Way

Operational inefficiency is one of the biggest hidden drains on small business success. In fact, according to a Business.com study, 46% of small-business leaders cite productivity and efficiency challenges as a top concern in their organizations. Many of these inefficiencies trace back to early-stage decisions, especially how the business was legally and structurally formed.

Optimizing Supply Chain Operations: Modern EDI Networks and B2B Integration

Supply chain operations have become the competitive battleground where efficiency gains translate directly into market advantage. Organizations managing complex networks of suppliers, distributors, and customers face mounting pressure to reduce cycle times, eliminate errors, and provide real-time visibility into transactions that span multiple systems and business partners. The traditional approach of managing these relationships through manual processes, email exchanges, and disconnected systems creates bottlenecks that constrain growth and introduce costly errors at every handoff point.