Operations | Monitoring | ITSM | DevOps | Cloud

The new era of remote work has accelerated the need for businesses to adopt digital transformation strategies faster than ever to ensure their relevance and longevity in the marketplace. As priorities shift in this direction, Managed Service Providers (MSPs) are quickly adapting to better serve their customers. Recently, LogicMonitor commissioned a research study of 500 IT decision-makers around the globe to understand how organizations are evolving in the face of unexpected crises.

Maintaining business continuity is both more difficult and more important than ever in the era of COVID-19. Typically, IT departments evolve their approaches and technologies over time to meet the needs of customers. But that approach may soon be outdated thanks to the global pandemic.

Working remotely has grown over the past several months for many organizations. The ability to provide remote access involves being able to control access to network and cloud-based servers while allowing employees to access the data and files they require to do their jobs. Remote access is also needed to monitor what data and files employees are accessing. Working remotely allows a business to continue to operate when employees are not able to work in the office.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we discuss the merits of going hybrid in this era of distributed workforces and remote working culture. While it has become imperative for organizations to implement remote work policies, the question of cloud adoption has become almost unavoidable.

The Internet has enabled a level of collaboration like never before in history. With just a few mouse clicks, you can see other people on the other side of the world and work with them remotely on whatever you want. Remote work is becoming new normal in many organizations. Managing teams remotely sometimes even in different time zones, with poor communication, monitoring becomes complex, and team misalignment is paramount.

In administrating all technology and application requirements within an organization, IT operations management (ITOM) is pretty complex, and tends to send IT admins scrambling for authentic and actionable insights across the internet. We’re taking matters into our own hands and launching our very own podcast series to provide you valuable information on ITOM, which you can choose to listen to at your leisure or on the go!

Just like countless other business functions, cloud delivery has now shifted entirely to remote working for now and perhaps longer term. Canonical has been a remote-first company for some time, so we thought we’d take this opportunity to share some of the best practices we’ve learned along the way. Communication Effective communication between customers, engineers, and project managers is the most critical element of successful cloud delivery.