Operations | Monitoring | ITSM | DevOps | Cloud

The ITOM Podcast returns with yet another episode to help you eliminate all the remote work woes in your IT environment. In the last episode, we discussed in detail about the key areas enterprises need to monitor to ensure endpoint security, measures to adopt to ensure cybersecurity while rolling out BYOD policies, and the crucial factors that IT leaders need to know about in the post-pandemic era with respect to IT security.

The COVID-19 pandemic has turned our world upside down. Unemployment has soared, entire industries have been impacted, and schools have been shut down. However, one huge change has remained under the radar. We’re on the cusp of witnessing the death of cities as we know them. To understand why let’s rewind to 1870: the start of the industrial revolution in the United States. Industrialization drove people from rural communities to cities.

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

The ITOM podcast returns with yet another episode aimed to alleviate all your remote work woes. In the last episode, we drilled into the nuances of VPN security, encryption, hashing algorithms, certification authorities, and much more. Now we’ll discuss the practical implications of VPNs on remote work. VPNs have become many organizations’ best bet to help maintain business continuity in this era of remote work.

Mobile working is becoming the reality for an increasing number of public sector staff. But the threat and impact brought by the coronavirus COVID-19 outbreak has seen many organizations instructing office-based employees to work remotely, as a way to minimize the risk of infection and spreading of the virus.

The new era of remote work has accelerated the need for businesses to adopt digital transformation strategies faster than ever to ensure their relevance and longevity in the marketplace. As priorities shift in this direction, Managed Service Providers (MSPs) are quickly adapting to better serve their customers. Recently, LogicMonitor commissioned a research study of 500 IT decision-makers around the globe to understand how organizations are evolving in the face of unexpected crises.

Maintaining business continuity is both more difficult and more important than ever in the era of COVID-19. Typically, IT departments evolve their approaches and technologies over time to meet the needs of customers. But that approach may soon be outdated thanks to the global pandemic.

High productivity. Low turnover. Satisfied workers. Less stress. A larger talent pool. Fewer office expenses. ADA compliance. And better work-life balance. When you list the benefits of remote work, there’s a lot to love – for both businesses and the people they employ – which is a huge reason why more and more companies are starting to embrace a remote workforce.

Working remotely has grown over the past several months for many organizations. The ability to provide remote access involves being able to control access to network and cloud-based servers while allowing employees to access the data and files they require to do their jobs. Remote access is also needed to monitor what data and files employees are accessing. Working remotely allows a business to continue to operate when employees are not able to work in the office.