Teams around the world are going through changes. With offices closed from Hong Kong to San Francisco, Zoom meetings are the new norm, and online platforms are the standard for collaborating and keeping businesses running as usual. We’ve written about distributed work and how doing distributed well requires the right tools. When a traditional office environment isn’t available, information naturally becomes fractured across multiple single-purpose platforms.

First off, I’m going to make an assumption: I’m going to assume you—like me—have spent a lot more time online in 2020 than you ever have before. Thanks to COVID-19, we were all at home with nowhere to go. Many people started working full-time from home, and kids were out of school for months as springtime lockdowns extended into summer holidays.

Earlier this year, as organizations around the world adapted to new remote working environments, Nexthink released a library pack to support IT teams through this transition. The Remote Worker Experience pack introduced a multitude of new dashboards, remote actions, investigations, metrics and Engage campaigns. All with a single objective: monitor, manage and improve the current remote working landscape.

In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.

In the middle of March this year, Microsoft reported that the number of daily Teams users jumped by about 37% in just one week in response to many organizations shifting their workforce to work from home. Your organization may have been part of that jump. The initial desire was to facilitate an ability for employees that normally working in the same office to continue to collaborate and meet remotely. Teams helped you accomplish that.

For companies of all sizes, the struggle to understand and improve digital employee experience (DEX) is nothing new. What is new, however, is the working landscape we’ve all been navigating since the pandemic—where remote work has become the norm, and where the employee experience has become almost exclusively digital. As a result, businesses have implemented significant strategic changes over the past several months.

As the COVID-19 pandemic sweeps the world, the need has arisen for workers everywhere to adopt remote working practices wherever possible. Remote working presents many opportunities for both businesses and individuals to make better use of their time and enjoy a more streamlined approach to task delegation. Through the use of specialized software, such goals can be achieved without demanding more of individual team members or managers.

One benefit of the lockdown triggered by the coronavirus epidemic has been a renewed enthusiasm for working at home. Forced to let millions of employees work from home to avoid contagion, companies that had been hesitant about taking this step have concluded they can benefit from moving to a remote workforce.