Operations | Monitoring | ITSM | DevOps | Cloud

An authoritative-looking snippet can be poisonous if it's two versions behind. A Gartner CX survey found that 56 percent of users complain about outdated documentation, and a 2026 Support Ops study attributes nearly 40 percent of tickets to articles that are stale or unclear. If a deployment script changes yet the old README still ranks first in Slack, you can lose an afternoon chasing errors. Multiply that across every lapsed policy, pricing deck, or support macro, and productivity shrinks-along with audit scores and customer trust.

Operating across several countries can create IT problems that are difficult to manage from one central office. Your employees may work in different time zones, use different suppliers and rely on systems that were introduced independently by local teams. Choosing the right provider of global IT support services can help you bring those systems together, improve service consistency and give employees access to dependable technical help wherever they work.

London, UK - 17th June, 2026 - SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today announced the appointment of Justin Henkel as its Chief Information Security Officer.

Step onto the floor of any heavy stamping plant, automotive fabrication cell, or high-velocity distribution hub, and you see safety treated like an afterthought wrapped in a compliance checklist. You find yellow lines painted across the concrete, warnings stuck to every pillar, and flashing blue strobe lights mounted on the backs of forklifts. Yet close calls, near-misses, and serious floor injuries keep happening. These old-school safety methods fail because they place the entire burden of survival on human vision and split-second reflexes.