Chatbots and Virtual Assistants (VAs) are becoming increasingly popular as businesses accommodate the diverse needs of the digital industry. These tools give companies, no matter how small, the ability to answer their audiences, provide assistance, and solve problems, driving traffic during off-hours and with minimal staff. As a result, chatbots are one of the most effective features you can add to your website. And yet, chatbots present a risk.

If you know someone who actually likes managing work across projects, we’d love to meet this mythical being. Because we can’t imagine who enjoys hand-sifting through digital piles of notifications, prioritizing issues, then tracking down the right developer to assign the issue to. And once you’re done with that detective work, your engineer-of-the-hour may not even have access to the right tools to resolve the issue. Who’s got time for all this org chart spelunking?

Why do APIs require authentication in the first place? Users don't always need keys for read-only APIs. However, most commercial APIs require permission via API keys or other ways. Users might make an unlimited number of API calls without needing to register if your API had no security. Allowing limitless requests would make it impossible to develop a business structure for your API. Furthermore, without authentication, it would be difficult to link requests to individual user data.

This post will highlight and explain the importance of a pluggable data plane. But in order to do so, we first need an analogy. It’s time to talk about a brick garden wall! Imagine you have been asked to repair a brick garden wall, because one brick has cracked through in the summer sun. You have the equipment you need, so the size of the job will depend to a great extent on how easily the brick can be removed from the wall without interfering with all the ones around it. Good luck.

For our latest specialist interview in our series speaking to technology leaders from around the world, we’ve welcomed Charles Denyer. Charles is an Austin-based cybersecurity and national security expert who has worked with hundreds of US and international organizations. He is a founding member and senior partner in two consulting and compliance firms.

“What happened?” If you’ve never uttered those words, this blog isn’t for you. For those of us in cybersecurity, this pint-sized phrase triggers memories of unforeseen security incidents and long email threads with the CISO. What happened to those security patches? Why didn’t we prevent that intrusion? Organizations tend to lean towards protecting their borders and less towards understanding the importance of overall security hygiene.

As most MSPs know, small- and medium-sized businesses are the most likely targets for cyberattacks. They lack many of the resources and infrastructure of their larger counterparts and a single cyberattack can be devastating. Analyzing and remediating vulnerabilities is an essential part of any security program. But current vulnerability management processes spit out long lists of instances that may or may not need remediation.

You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.