Operations | Monitoring | ITSM | DevOps | Cloud

Taming the supply chain: Addressing vendor risks to the nth tier

Vendor risk ranks alongside cybersecurity, compliance, reputational, and financial risks as one of the top risks to any organization. With any risk, you need to identify, monitor, and mitigate that risk, especially when it comes to your supply chain. The question for someone in my role as a senior manager of compliance management is: What level of risk is being posed and why? Stated another way: Do I really know what my supply chain is doing?

How the best leaders are fueled by failure ft. TaxBit CTO, Tramale Turner

How should leaders be showing up during failure? Rob sits down with TaxBit CTO, Tramale Turner to dive deep on embracing failure. In this episode, learn how to integrate failure as part of your company culture, when to ask pertinent questions, and how to not make the same mistake twice.

Monitoring Windows Infrastructure: Tools, Apps, Metrics & Best Practices

Love it or hate it, many organizations have Microsoft Windows as part of their infrastructure. They usually operate a series of Windows services like: Although surveys report that the market share of businesses using Windows is smaller than that of businesses using Linux, many organizations still use private Windows servers that are not accessible over the internet.

Optimizing Developer Experience with Open DevOps

Delivering customer value and fostering development innovation through fast and iterative releases has been top of mind, thanks to the advent of digital transformation. Developers must adapt to an increasing work pace and workload, while navigating a dynamic workplace. Many organizations are relying on industry prescribed methodologies and tools to adapt to this new normal. However, these same organizations are learning this approach doesn’t deliver the “have it all” outcome they expected.

Network Redundancy and Why It Matters

Network redundancy is process of providing multiple paths for traffic, so that data can keep flowing even in the event of a failure. Put simply: more redundancy equals more reliability. It also helps with distributed site management. The idea is that if one device fails, another can automatically take over. By adding a little bit of complexity, we reduce the probability that a failure will take the network down. But complexity is also an enemy to reliability.

MSP support-clear blockers and advance faster with a technical services expert

One of the top priorities for MSPs is optimizing their workforce. The current industry-wide level of workforce attrition is distracting business owners from being able to focus on growing their businesses, forcing them instead to be tied up with repeatedly onboarding and training new technicians. This can result in inefficiencies, knowledge gaps, sub-optimal use of resources, and messy operations.

Why Customer Satisfaction Is Key To Business Growth

It's no secret that customer satisfaction is key to business growth. Happy customers are more likely to return, refer their friends, and buy again from you. In fact, a recent study showed that a 5% increase in customer retention can lead to a 25-95% increase in profits. That's why it's so important to focus on customer satisfaction and make sure you are doing everything you can to keep your customers happy! In this blog post, we will discuss the importance of customer satisfaction and outline some tips for improving your customer service!

Important Ways to Regain Control of Azure Cost Management

This blog will brief on vital ways to regain control of Azure cloud cost and to achieve cost optimization. To start with, let us have a short introduction about Azure cost management. As the growth towards cloud adoption is increasing in enterprises, it is getting more difficult for enterprises to manage the cost spent on the cloud across the organization.