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cloudzero

How To Calculate Customer Retention Cost in 2026: The Hidden SaaS Metric

Feb 3, 2026 By CloudZero In CloudZero
You may have heard that keeping an existing customer is five times cheaper than acquiring a new one. But that isn’t always true. “Hidden costs” often accompany customer retention, loyalty, and increasing “share of customer”. Could you be spending more on customer retention than on winning new customers? This quick guide will walk you through the meaning of Customer Retention Cost (CRC), why it’s important to calculate it, and how to calculate it.
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Using HubSpot To Kill Revenue Drains

Using HubSpot To Kill Revenue Drains

Feb 3, 2026 By OpsMatters In OpsMatters
HubSpot is one of the world's most popular customer relationship management (CRM) tools. Once your business starts using this software, it's not difficult to see why. It can do all sorts of things from highlighting lost leads to identifying poor data quality. The purpose of this post is to look at some of the ways that HubSpot can kill revenue drains and eliminate unnecessary costs. Obviously, this software is for businesses, so we will be discussing the benefits of the tool in a commercial context.
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Galileo

Andy Wojnarek Appointed Chief Technology Officer

Feb 2, 2026 By Kristy Slimmer In Galileo
ATS Group and Galileo are pleased to announce the appointment of Andy Wojnarek as Chief Technology Officer. Andy’s appointment reflects the evolution of a technical leadership role he has developed over more than 16 years with the company, grounded in hands-on expertise, cross-functional influence, and a sustained focus on solving complex infrastructure and observability challenges for clients.
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graylog

Observability vs Monitoring: Getting a Full Picture of the Environment

Feb 2, 2026 By Jeff Darrington In Graylog
Driving down the highway, you usually glance intermittently at your speedometer to ensure that you stay within the speed limit, or whatever window above the speed limit you’re willing to drive. While monitoring your speed mitigates the risk of a ticket, you still need to look out for various threats on the road, like cars going through stop signs. By observing your surroundings, you take in real-time information that can help prevent a crash.
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dns spy

Introducing WHOIS History & Monitoring and Phishing Sentinel: Complete Brand Protection for Your DNS Infrastructure

Feb 2, 2026 By DNS Spy In DNS Spy
DNS Spy now offers complete brand protection with WHOIS History & Monitoring and Phishing Sentinel—automatically tracking domain registration changes and detecting phishing variants before they become security incidents.
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sentry

Watching everything is watching nothing: Sampling strategy for Sentry

Feb 2, 2026 By Kyle Tryon In Sentry
In a high-traffic production environment, telemetry is your most direct link to the user experience. Every Span, Trace, Log, and Replay sent to Sentry gives you high-fidelity visibility into what is actually happening in production. But to extract the most value out of that visibility, you have to know how to filter signal from noise.
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obkio

10 Benefits of Remote Network Monitoring (RMON)

Feb 2, 2026 By Andrii Kernitskyi In Obkio
The rise of hybrid work has fundamentally changed where IT problems occur. Five years ago, most network issues happened in your data center or office network (infrastructure you could access, control, and troubleshoot directly). Today, the majority of critical issues occur in home offices, coffee shops, and remote locations where you have zero infrastructure access and limited visibility.
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uptime robot

Top 10 SSL Monitoring Tools.

Feb 2, 2026 By Laura Clayton In Uptime Robot
SSL failures don’t usually break a site all at once. A certificate expires, a chain changes, or a browser update tightens rules, and users start seeing warnings before teams notice. By the time alerts fire, trust has already taken a hit. This post reviews SSL monitoring tools from an operational standpoint. How they detect upcoming expirations, validate certificate chains, and surface issues across environments and domains.
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