Operations | Monitoring | ITSM | DevOps | Cloud

If you have ServiceNow and SCOM you will want to integrate these tools to ensure they deliver maximum value for your business. There are four key benefits of creating ServiceNow incidents from SCOM: 1) Increase value of existing infrastructure monitoring tools by consolidating information and integrating them with connectors. 2) Understand root cause of the problem and reduce Mean Time to Repair (MTTR) by transforming incidents into actionable alerts.

Today we've added favicons to the site list you see when you log in to Oh Dear. Using the favicon, you quickly recognize a particular site. It also just looks nice visually. In this blog post, we'd like to share how we achieved this.

During my tenure at Puppet, I’ve learned that almost everything we do is focused on two things — eliminating soul-crushing work, and the never-ending desire to solve really hard customer problems. Couple those with the positive and energetic attitude of the Puppet team, and we’re bound to have a profound impact on our customers. Maybe I’ve had too much Kool-Aid?

In CFEngine 3.17, custom promise types were introduced. This allows you to extend policy language, managing resources which don’t have built in promise types. The implementation of custom promise types is open source, and available in both CFEngine Enterprise and CFEngine Community. To implement a new custom promise type, you need a promise module.

Google Cloud Platform (GCP) is a crowd favorite of both developers and large enterprise consumers. While some smaller GCP services occasionally shut down with little warning, the main GCP services continue to grow in both adoption and functionality. Monitoring and understanding GCP usage across an organization becomes more complex as the organization grows and functionality increases.

Python is not known to be a "fast" programming language. However, according to the 2020 Stack Overflow Developer Survey results, Python is the 2nd most popular programming language behind JavaScript (as you may have guessed). This is largely due to its super friendly syntax and its applicability for just about any purpose.

This post aims to provide a very simple beginner’s guide to Jaeger + OpenTracing instrumentation for Go applications (the terms “application” and “service” is used interchangeably in this document) via a working example. If you are new to instrumentation, I recommend that you first read this post for a practical introduction to instrumentation for Jaeger and OpenTracing. You can also get more info on using logs in Go.

Microsoft’s new network insights tools – recently released as a preview – provides an overview of connectivity to your tenant and gathers information from the new Microsoft 365 network. These previews make it easier for administrators to better understand potential problems and whether users have good or bad connectivity to the service.

For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there are slew of challenges to keep in mind. Tackling those migration challenges has led organizations to hybrid IT—an environment of technology infrastructure that lives partially on-premises and partially in the cloud.

Catchpoint has been recognized as a Strong Performer in the emerging field of end-user experience management (EUEM) by Forrester Research in The Forrester New Wave™: End-User Experience Management, Q4 2020. The Forrester New Wave report aims to help I&O professionals identify the right partner for their EUEM needs.