Operations | Monitoring | ITSM | DevOps | Cloud

Major incident reporting template: Downloadable and with a tutorial

According to a recent report by IBM, the damage caused by major IT incidents is greater than ever. An incident that results from a data breach will cost the organization an average of $3.86 million, with the average time to breach containment coming in at 280 days! And according to the ITIC, hourly downtime costs come in at over $300,000, with some at even $1 million per hour.

Five worthy reads: Hyperscale: The path ahead for data centers and organizations

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about hyperscale data centers, including how they function, and the considerations and challenges organization face in deploying them.

Overcoming Bandwidth Bottlenecks

What is bandwidth? Bandwidth refers to the amount of data that can be sent or received by a particular device in a stipulated period. This is measured in Mbps (Megabits per second). Very often, people use bandwidth to refer to the speed of the internet connection. However, that is not the case. Talking about bandwidth vs. speed, the former helps understand the quantity of data transferred per second. At the same time, the latter focuses on the rate of data transfer from the source to the destination.

Ethical artificial intelligence: the most important movement you've never heard of

Fake news spreads six times faster than factual news. The algorithms built into social media software, in an effort to hold our attention, feed us information that triggers the basest instincts of our complex psychologies. These are some of the starkest realities exposed in the Netflix documentary “The Social Dilemma.” Holding our attention is what the robot (if you will) was programmed to do. And it’s doing its job really, really well.

Why Database Performance Is Key to Understanding Application Health

Traditional database and application monitoring used to mean talking about a single server, in a single data center, in a single location. Many monitoring tools were—and still are—built around this single data center, single node idea. And while we’ve progressed to cloud-native applications, our tools haven’t quite caught on.

The importance of Active Directory for Fast Citrix Logon Time

Most of you know that one of the most important user experience metrics in a Citrix environment is the logon time. A 2018 survey by eG Innovations and DABCC found out that Citrix logon time was the number one problem for administrators: 59% of respondents rated logon time as their biggest problem. There are many best practices to improve Citrix logon times. Slowness during the logon processing can, of course, increase logon times. Issues with group policies or slow profile loading is often a cause.

Black Friday and Cyber Monday Performance 2020

The year 2020 has disrupted every norm in our lives and redefined how the world functions. The pandemic has been a real test of the internet’s true power with everything shifting online – companies shifted to a remote workforce, meetings and conferences went virtual and retailers were forced to quickly ramp up their online presence to stay strong in the market. The tech industry has had to fast-track digital transformation to maintain a level of normality and to keep businesses running.