Operations | Monitoring | ITSM | DevOps | Cloud

Why HR and Legal Shared Services Teams are Critical to every Business

For over four decades, large US businesses have relied upon the shared services business model for cost reduction and operational efficiency. Even now, the trend continues with over 80% of the Fortune 500 companies in the USembracing it for obvious reasons. Presently, Human Resources (HR) and Legal shared services teams have become increasingly popular due to their sensitive nature and the supportive role they play in the overall functioning of a business.

How 20+ Leaders Define Customer Experience

So, what does CX mean? As you can expect with any “what is” query you pop into Google, Wikipedia does a great job providing customer experience definition. It says that: “The product of an interaction between an organization and a customer over the duration of their relationship”. Now, by all means – that 100 % true. But, being in the customer experience game ourselves, we’re not entirely satiated. At least not just yet.

What are Data Center Monitoring Best Practices?

Efficient Data Center monitoring and management supports our digital economy. As a result, operation and protection of the Data Center are critical. For reliable and safe monitoring, transparency is of utmost importance. But it is surprising to witness that one of the least explored area in data center network establishment is monitoring. This is ironic because at its core, a network has two goals: 1) Get packets from A to B 2) Make sure packets are received from A to B.

Web Server Monitoring Your Application on Nginx with Logz.io

A big topic of interest nowadays is web application monitoring. Application performance monitoring and log analytics are required by businesses of all sizes to ensure their web applications’ smooth operation. If your application serves as the backend for your business processes, it is critical for your organization. You need to know, in real-time, when and why it breaks. To answer these questions, we will use Logz.io products to monitor a simple web application served by Nginx.

Using Modern DevOps Practices to Become a Digital Innovation Factory

Today, it is imperative for businesses to transform themselves into digital innovation factories with the agility to quickly and efficiently create and distribute new digital products and services. In this webinar, guest speakers from IDC will share key insights, market data, and best practices around the four strategic pillars for establishing a digital innovation culture as well as the modern DevOps methods and tools required to support these practices.

How to Be the Hero (Company) They Need AND Want (To Work At)

If you’re like most companies, you made many changes to your business throughout the COVID-19 pandemic. You may have adopted new tools, implemented new processes, or completely changed the way your business runs. Your workforce has likely gone fully remote—at least for a while—which requires more tools and processes to support remote employees.

Enabling Customer Service With Full Visibility Into Customer-Impacting Issues

We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.