Operations | Monitoring | ITSM | DevOps | Cloud

ITSM Email Requests in Jira Service Management

If your customers prefer to raise requests from their email, Jira Service Management can automatically receive those requests within your service project starting with just a few clicks. Emailed requests are added to your Jira Service Management queues, so teams focus on customers without worrying about missing requests or monitoring multiple inboxes.

Q&A with Grafana Labs CEO Raj Dutt about our licensing changes

When Grafana Labs CEO and co-founder Raj Dutt announced to the team that the company would be relicensing our core open source projects from Apache 2.0 to AGPLv3, he opened the floor for discussion and encouraged anyone who had further questions to reach out. We believe in honesty and transparency, so we collected hard questions from Grafanistas, and Raj answered them for this public Q&A. The time felt right. As I’ve said publicly before, I’ve been thinking about this topic for years.

Grafana, Loki, and Tempo will be relicensed to AGPLv3

Grafana Labs was founded in 2014 to build a sustainable business around the open source Grafana project, so that revenue from our commercial offerings could be re-invested in the technology and the community. Since then, we’ve expanded further in the open source world — creating Grafana Loki and Grafana Tempo and contributing heavily to projects such as Graphite, Prometheus, and Cortex — while building the Grafana Cloud and Grafana Enterprise Stack products for customers.

What is Hyperconverged Infrastructure?

Hyperconverged Infrastructure is a unified system that combines computer network and storage in one easy way to manage virtualized systems. To give you a brief understanding, these systems have two major components hypervisors and storage controllers. To elaborate further, typically the hyper converged systems are available as fully integrated hardware appliances and a standalone software. The question now arises how does it work?

Silencing Distractions with Review List and Automations

Responding to and ignoring notifications can be a full-contact sport. It makes sense, though, from GitHub, Slack, to Jira and Sentry; our world revolves around robots telling us everything is important, critical, and urgent. Just like that, it’s near impossible to see what actually matters so you can solve quicker and more comprehensively.

Martello iQ | Service Analytics and Monitoring | Live Demo

Martello iQ is a digital experience analytics platform that brings together metrics and events from multiple monitoring, IT services management, business applications tools into actionable dashboards. Accessible from anywhere from any device, iQ presents a unified view of the infrastructure that supports critical business services for your company. See our demo captured in our recent webinar, Guaranteeing Microsoft 365 Service Delivery.

Martello's 'Work from Anywhere' Monitoring Solutions

Measuring the user experience has become a critical priority and a constant challenge for IT teams. A growing number of services that users depend on to be productive are now delivered via the cloud. Few services are as critical to business today as Microsoft 365. Learn more about Martello’s new ‘work from anywhere’ solutions for Microsoft 365 that add capabilities that dramatically improve the user experience – from anywhere.

How to detect EC2 Serial Console enabled

Recently, Amazon AWS introduced the new feature EC2 Serial Console for instances using Nitro System. It provides a simple and secure way to perform troubleshooting by establishing a connection to the serial port of an instance. Even though this feature is useful in case of break glass situations, from a security perspective, it could be used by adversaries to gain access through an unguarded secondary entrance.

What's new in Sysdig - April 2021

Welcome to another monthly update on what’s new from Sysdig. Ramadan Kareem to all observing the holy month of Ramadan. Our team continues to work hard to bring great new features to all of our customers, automatically and for free! This last month was a big month for security with our release of Cloud Security Posture Management (CSPM), and we had lots of fun designing and releasing our new Cloud Chaos game!