Digital transformation is a strategic initiative of the federal government and has been for years, but adequate funding has never been appropriated. Digital transformation is essential within all areas of government, to deliver services faster, more reliably, and securely. In order to keep up with the global expansion of digitalization, government agencies must modernize their IT and security infrastructure.
A protracted, exasperating customer service experience popped into my mind while reading this sentence in the Ivanti Voice data sheet: “One of the most frequent customer complaints about call centers is having to repeat information.” Ain’t that the truth. Here’s a brief personal experience.
At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world of work—last year. We have dedicated OneDuty workstreams helping shape this evolution to ensure we’re taking a holistic approach. This includes rethinking where we work.
In case you missed it, this webinar includes code walkthroughs that help you to add observability to your pipelines (using a free Honeycomb account!) so that you and your team can speed up your deployments to prod. This is also a risk-free way to get started with observability if your team isn’t quite yet ready to change your production apps.
Elastic's new frozen data tier decouples compute from storage and leverages low-cost object stores such as Google Cloud Storage, Azure Blob Storage, or Amazon S3 to directly power searches. It provides unlimited scaling of storage while preserving the ability to efficiently query the data without any need to rehydrate it first, making it easier and cheaper to manage data at scale.
Coined by Gartner in 2016, the term ‘AIOps’ refers to the combining of big data AI and machine learning to automate and improve IT operations processes. Back then, this very broad definition led to some confusion, with different IT vendors characterizing AIOps differently, depending on what they were actually offering.
Cutting-edge messaging systems simplify communication and collaboration for organizations with complex communication needs. These systems are equipped with secure mobile messaging and a full suite of automation capabilities that can route notifications and voice calls across on-call teams. These platforms simplify on-call management through digital on-call schedules and escalation policies.
Despite the myriad pathways to initial access on our networks, phishing remains the single most popular technique for attackers. The open nature of email and our reliance on it for communication make it difficult for defenders to classify messages, so it is no surprise that suspicious email investigation is a top use case for automation. Today, we are releasing a new community playbook for Splunk SOAR (previously Splunk Phantom) to help enrich suspicious email events.
With the right combination of tech and internal communications, you can do a huge amount to actually increase the wellbeing and value a remote employee feels they’re getting from your business. Unfortunately, a lot of businesses struggle to do this, at least on a continual basis.
