Operations | Monitoring | ITSM | DevOps | Cloud

As people continue to expand their business operations on technology and devices, the necessity of a functional and efficient help desk cannot be overstated. With ticketing software, help desk teams can provide excellent and swift assistance that keeps end users productive and IT operations running smoothly. As these roles become increasingly important to maintaining efficient workflows, organizations should understand how to apply best practices that make an impact.

When I started at Puppet three years ago, I saw a company with a tremendous customer base, an active open source community, an incredible reputation, products that solved some of the hardest problems in the operations space, and a passionate team that had deep values and was purpose-driven, both of which are at my core as a leader.

When your organization uses the cutting edge of technology to function, you may feel like it takes all your time and energy to stay on top of emerging trends. How are you supposed to anticipate what the future will hold when you have to balance those considerations with how to best provide for your customers’ needs today? It’s okay if you don’t have your finger on the pulse 100 percent of the time.

Scraping websites built for modern browsers is far more challenging than it was a decade ago. jsoup is a convenient API that makes scraping websites trivial via DOM traversal, CSS Selectors, JQuery-Like methods and more. But it isn’t without its caveat. Every scraping API is a ticking time bomb.

I’m very excited to tell you all about the latest Grafana Loki installment, 2.5! A huge amount of work, nearly 500 PRs, has gone into Loki between v2.4 and now. The major themes for this release are improved performance, continuing ease of operations, and more ways to ingest your logs. I usually find myself the most excited about performance improvements, so let’s start there.

We have some exciting news. Today I’m thrilled to welcome a new member to the Auvik family. The MetaGeek team are experts in wireless and through their 15+ year history, MetaGeek has led the way in creating tools to help network administrators and wireless engineers build, monitor, and troubleshoot Wi-Fi networks. At Auvik, we have an ambitious and aggressive roadmap to deliver a remarkable technology management experience.

Have you found yourself confused by the plans and pricing around website performance monitoring? Are you using the features you’re paying for? Finding the right service involves many moving parts. Very often, that journey begins with a quest to find a simple up or down monitoring tool for external verification. It’s only after you take that first step into the market that you begin to notice additional features and expanded functionality.

This article was originally published in The New Stack. As the technology landscape continues to change at a rapid pace, enterprise companies are in a rush to catch up and modernize their legacy IT and network infrastructure to capture the benefits of newly developed tools and best practices. By adopting modern DevOps techniques, they can reduce their operational costs, increase the reliability of their services and improve the overall speed and agility at which their IT teams are able to move.

IT service desk technology has made tremendous strides over the past decade. Despite this fact, however, a recent survey by Gatepoint Research revealed that 74% of today’s on-site workforce still relies on phone calls to get the support they need. Remarkably, this number is even higher (80%) amongst remote workers. This is placing a heavy burden on support teams that are already stretched too thin.