Operations | Monitoring | ITSM | DevOps | Cloud

Auto-Creating Defects from BugSplat in Your Defect Tracker

At BugSplat, we're always looking for ways to seamlessly integrate critical crash data into the support workflow. Another step in that quest has just been launched - the ability to automatically create defects from BugSplat databases in attached third-party trackers like Jira, Github Issues, Azure DevOps and more. This isn't just a new feature - it's a game-changer. Here's why.

3 Tips to Help MSPs Thrive in a Saturated Market

One of the things we talk about a lot when discussing the current state of the MSP market is the concept of the Red/Blue Ocean. In this analogy the Blue Ocean represents a market where there are lots of opportunities to grow and do more business; while the Red Ocean represents a saturated market where opportunities are harder to find.

What I Learnt Fixing 50+ Broken Kubernetes Clusters - Civo Navigate NA 23

Join David Flanagan as he dives deep into the world of Kubernetes, sharing insights from his experiences fixing 100 broken clusters, and emphasizing the importance of learning from failures. Discover various tools, tips, and techniques to optimize your Kubernetes operations.

Terraform is No Longer Open Source. Is OpenTofu (ex OpenTF) the Successor?

Terraform, a powerful Infrastructure as Code (IAC) tool, has long been the backbone of choice for DevOps professionals and developers seeking to manage their cloud infrastructure efficiently. However, recent shifts in its licensing have sent ripples of concern throughout the tech community. HashiCorp, the company behind Terraform, made a pivotal decision last month to move away from its longstanding open-source licensing, opting instead for the Business Source License (BSL) 1.1.

Securing IoMT Devices: Best Practices for Hospitals to Prevent Cyberattacks

The Internet of Medical Things (IoMT) has revolutionized the healthcare industry, connecting medical devices to the internet and allowing for greater patient care. However, with this new technology comes new security threats. Hospitals must be aware of these risks and understand how to find, fix and secure connected medical devices to protect their patients from cyberattacks.

How ServiceNow is using generative AI capabilities across its operations

As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.

How To Create an Incident Communication Plan

Every business faces incidents, no matter how tight-knit or high-tech. Downtime, glitches, system failures, and security breaches are all part of online operations. So all companies must prepare to face such issues, including communicating them to key stakeholders. Take widespread data breaches, for example. If a breach occurs, a business might need to communicate with hundreds or thousands of stakeholders, including DevOps teams, affected accounts, investors, corporate leaders, and media outlets.

Extend Incident Alert Management to ServiceNow ITSM (Two-way integration)

Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.