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Key Considerations When Choosing an MDR Provider for MSPs

Organizations face a constant fight against cyber threats. One such solution that is gaining prominence in this battle is Managed Detection and Response (MDR). In this article, we’ll take a look at what MDR is and how it helps organizations protect themselves, explore the different types of MDR solutions available, and outline some of the key considerations you should keep in mind when selecting an MDR provider.

InvGate Insight, Included in Gartner's Voice of the Customer For Software Asset Management Tools

InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.

Simplified device health monitoring and mapping for software-defined networks

Are you juggling too many different types of network monitoring dashboards at once? If you're using software-defined networks (SDNs) and also managing traditional networks, it can be quite challenging to monitor them both at the same time since you need to remember which tool is responsible for monitoring which network and keep switching between them. Doing this can be a real hassle, but worry not!

Is It the End of Abundance in Tech?

After 15 years working on SQL Server and believing the world revolved around databases, I came to SolarWinds where I could learn more about operational technology and its role in full-stack observability. I've had fun watching these two industries collide, delivering on the promise of better value for businesses. I recently read “End of Abundance in Tech” by Ben DeBow, and it encouraged me to think about what the next big market shift will mean for my industry.

An Expert Guide On GCP Cost Monitoring

Research firm, IDC, published a study in early February 2024 predicting that Google Cloud Platform (GCP) customers break even after just 10 months. Moreover, the study, The Business Value of Google Cloud IaaS, reported that after migrating to GCP, the participants were on track to achieve a 318% ROI in five years. Here’s the thing. Achieving these milestones requires a robust GCP cost monitoring and optimization plan.

5 Best AI IT Support Tools in 2024

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).

From Reaction to Action: Accelerating Incident Response through Automation

In the Digital Age, IT incidents are an unavoidable aspect of business operations. From hardware failures to security breaches, these disruptions can wreak havoc on business continuity and user experience. Managing these incidents effectively requires a timely, systematic approach encompassing detection, prioritization, resolution, and communication. Traditional incident response methods often fall short, resulting in costly delays and inefficiencies.

Find your logs data with Explore Logs: No LogQL required!

We are thrilled to announce the preview of Explore Logs, a new way to browse your logs without writing LogQL. In this post, we’ll cover why we built Explore Logs and we’ll dive deeper into some of its features, including at-a-glance breakdowns by label, detected fields, and our new pattern detection. At the end, we’ll tell you how you can try Explore Logs for yourself today. But let’s start from the beginning — with good old LogQL.

Introducing an OpenTelemetry Collector distribution with built-in Prometheus pipelines: Grafana Alloy

In the opening keynote of GrafanaCON 2024, we announced our newest OSS project: Grafana Alloy, our open source distribution of the OpenTelemetry Collector. Alloy is a telemetry collector that is 100% OTLP compatible and offers native pipelines for OpenTelemetry and Prometheus telemetry formats, supporting metrics, logs, traces, and profiles. Some of you may be thinking: Wait, another collector?