Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore the importance of transforming customer support and the myriad benefits of implementing Generative AI in this context.

Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative shift, establishing a new benchmark that goes beyond meeting expectations to surpassing them?

The holiday season is here and it’s time for everyone’s favorite guessing game: predictions for next year. It’s an interesting one this year because there are a lot of dynamics to consider, and trying to dial in on just a few is a slight to many other topics. Geopolitics, regional economic recessions — these are covered in a wide variety of industry publications, and I’ll yield the floor to them this year.

As per a survey by Comcast Business, around 85% of IT leaders trust AI networking tools for meeting their organization’s goals. This stat alone is enough to show how big of a role AI is playing in network monitoring. And it’s just the beginning, with rapid development in Artificial Intelligence, we might see a lot more sophisticated AI use cases for network monitoring. But how exactly does AI help in network monitoring? What its roles, benefits, challenges, and how to implement it?

I began working with database customers back in the day with VividCortex until it was purchased by SolarWinds. Since then, I’ve had the opportunity to work with tons of our database solution customers as an account manager and now lead our DPM renewals initiative. In these roles, I’ve helped our customers transition from VividCortex to Database Performance Monitor (DPM) and now migrate into Database Observability.

December is here, and with it come the latest InvGate Service Desk and Insight updates. We close 2023 with some big news and awaited capabilities to expand our users’ power over their IT operations, support informed decision-making (even more), and contribute to a smooth user experience. But before we start, make sure to take a look at this article, where our Director of Product Management wrapped up our products’ main developments and hinted at what the 2024 roadmap will look like.

Are you relying on outdated manual methods to monitor your network? Struggling to keep up with the increasing complexity of your IT infrastructure? Being constantly reactive to network problems instead of proactive in preventing them? If you answered yes to any of these questions, then you’re putting your business at risk. But don’t worry, there’s a way out — Remote Network Monitoring.

Your IT Asset Management (ITAM) practice is not immune from the current corporate focus on IT optimization, that includes both asset utilization and ITAM operations. This, along with increasing technology complexities on the radar, are influencing many of the ITAM trends for 2024. So, where is everything heading towards?

Managing client expectations is an essential part of delivering positive experiences. If you are leading a service-based business and do not know how to manage client expectations, you are setting yourself up for failure. From the outset, you should attempt to manage client expectations through communication and visibility. This article will explore practical ways in which you can keep all parties aligned. ‍ ‍

Introducing the latest update of Alloy mobile apps with the ability to connect to Alloy Navigator by scanning a QR code.